FAQS

What ID do I need to provide?

You must complete a verification of identity (VOI) check before settlement.

When you complete your identification check you must produce original and current identification documents in one of the following categories:

For Australian citizens or residents:

Option 1

  • Australian Passport; AND
  • Australian Driver’s Licence or Australian Proof of Age Card with photo (Photo Card); AND
  • Change of name or marriage certificate, if necessary*

Option 2

  • Australian Passport or Foreign Passport; AND
  • Birth, Citizenship or Descent Certificate; AND
  • Medicare, Centrelink or Department of Veterans Affairs (DVA) Card; AND
  • Change of name or marriage certificate, if necessary*

Option 3

  • Australian Drivers Licence OR Photo Card; AND
  • Birth, Citizenship or Descent Certificate (with change of name or marriage certificate, if necessary*); AND
  • Medicare, Centrelink or Department of Veterans Affairs (DVA) Card; AND
  • Change of name or marriage certificate, if necessary*

Option 4

  • Australian passport or Foreign passport; AND
  • Another form of government issued photographic identity document AND
  • Change of name or marriage certificate, if necessary*

Option 5

  • Australian passport or Foreign passport; AND
  • Full birth certificate; AND
  • Another form of government issued identity document AND
  • Change of name or marriage certificate, if necessary*

For people who are not Australian citizens or residents:

Option 1

  • Foreign passport; AND
  • Another form of government issued photographic identity document AND
  • Change of name or marriage certificate, if necessary*

Option 2

  • Foreign passport; AND
  • Full birth certificate; AND
  • Another form of government issued photographic identity document AND
  • Change of name or marriage certificate, if necessary*

* Must be issued by the Registry of Births, Deaths and Marriages. Documents issued by a celebrant are not acceptable.

If you are unable to provide the minimum document requirements listed above please let us know as soon as possible.

We’ll give you detailed instructions for your VOI during the settlement process.

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