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Excellent service. Thank you.
Recently, we were very fortunate to be able to use Flat Rate Settlements to complete the settlement process for the sale of our house and the purchase of a new apartment. The whole process, facilitated by Mandy Truong, was conducted in a professional, helpful and extremely courteous manner. Mandy took great pains to keep us fully informed at all times. Requests for extra information or clarification of particular issues were handled promptly and efficiently and she also made every effort to clearly explain what was required of us as her clients. On the occasions that I needed to phone Mandy, she was extremely accommodating and helpful and generous with her time. During the extended settlement period Mandy provided a number of interim reports that flagged the way in which progress was taking place. These reports were clearly set out and enabled us to be fully aware of the financials involved. As a result, the final settlement statement statement was easy to understand and interpret. All in all, we were extremely satisfied with way in which our settlement procedure was handled, due largely to the competent and pleasant way that Mandy looked after us. I would have no hesitation in providing my unequivocal recommendation of Flat Rate Settlements to any person seeking the services of a professional, efficient and supportive settlement agency.
This is the third or fourth time I have used Flat Rate Settlements and they have provided an excellent service each time. They are very knowledgeable, professional and thorough. And I can confidently say that their staff provide above and beyond, and always with a helpful and very pleasant manner. Nothing was too much trouble for both Laura and Mandy, even though I had a complicated and delayed settlement due to other parties, and had to contact them many times. I could not rate them any higher and would definitely recommend them for settlement services.
Thank you Chris. Just wanted to say I am very happy with Flat Rate Settlements, in particular yourself for settling my property so promptly and stress free. Much appreciated! Will be recommending you on to others in the future ?
Having used Flat Rate Settlements on 2 occasions in the past 3 months both engagements have been 5 star. Professional, informative and responsive to all queries is what made us go back the 2nd time and I will be sure they are first point of call in the future for further purchases or selling and if required legal advice. Highly recommend! Thank you to Laura and Chris.
Thank you Laura for your professional services in settling the purchase of our “off the plan” parcel of residential land. I recommend Flat Rate Settlements. We chose you because we wanted to have seamless legal assistance should the process not go as planned. And we are thankful we did, because it ended up being a drawn out process that gave us cause for concern. Your communication and and professional advice eased our concerns. What’s more, your service was no more expensive than the many other Settlement Agents in Perth. I would use this service even for what might seem a straight forward settlement. The advantage is that should issues arise with the settlement, you have direct access to in house property lawyers, unlike the majority of settlement agents. It’s peace of mind at the right price. Thank you team.
For what appeared to be a seriously complex and intensive settlement, that had a total of 4 independent homes involved in the chain (2 of which were managed for me by Flat Rate Settlements), the company yet again made it turn out to be a totally fuss-free event for me. The end result was what mattered to me the most, which in effect was an accurate settlement transaction in which I sold one home to buy another. Mandy Truong from the firm, handled my settlement and she made it effortless for me, attending to every aspect of the transaction on time and super accurately. I have bought and sold homes on other occasions with the assistance of Flat Rate Settlements and I would be very comfortable in recommending them to anyone embarking on a real estate venture.
Michael – Thank you very much for your help on this one. Really appreciate your efforts.
Enjoyed our meeting today, many thanks Michael.
We highly recommend Flat Rate Settlements. Chris was professional, efficient, and organised. He made us feel at ease with the sale of our home. This is the 5th time we have used Flat Rate Settlements and we will again in the future.
Chris Hansard was exceptional – would not hesitate to recommend Chris to anyone – any problems were dealt with and settlement went very smoothly – would like to thank Chris for all his work and the peace of mind it gave me – would absolutely use flat rate settlements again.
Hi Chris. I would like to thank you for your services in settling my unit. You were professional, knowledgeable and friendly. All I could want in an agent… I am very grateful to have had you as an agent.
Thanks a lot Michael for your great effort and help on dealing with the [legal] issue.
After having spent the last 36 years in the property industry, I feel qualified to describe your Laura Gaunt as the marquee player of the Perth conveyancing scene. Nothing is too much trouble for Laura. All our files are dealt with in an efficient and no-fuss manner.
Thanks Laura. You went above and beyond, making the experience of selling and buying so much easier.
Great people to deal with and friendly staff.
My husband and I were extremely happy with the service we were given by Flat Rate Settlements. Natalie was very professional and efficient in her communications with us and we were kept updated throughout the whole settlement process. All the staff we spoke to were very friendly and informative. I will definitely use them again in the future.
Once again we are extremely happy with Flat Rate Settlements. They keep you informed throughout the whole process and make settlement stress free. Also they are very reasonable with fees. Highly recommended.
I have used FRS a number of times in recent years. They have been consistently outstanding. The attention to detail is brilliant and their constant communication leaves you in no doubt where the settlement is in process. Natalie Warner was excellent. Her timeliness and helpfulness could not be faulted. Highly recommended.
I cannot speak more highly of our experience with Michael Hodgkins at Flat Rate Settlements. Our situation was very last-minute and kept changing. Michael was very patient and flexible. That enabled us to get the specific legal advice we needed to make a confident decision on signing a contract for an off-plan apartment, while racing a deadline to qualify for a government grant. I highly recommend Flat Rate Settlements to anyone.
Another settlement satisfactorily completed by Flat Rate Settlements. Natalie and Laura kept us informed of progress at all times, and efficiently completed a timely settlement.
Thanks again Thomas, the whole settlement was seamlessly executed from our perspective.
Thomas did a great job on our settlement. Appreciate all the work you did for us.
Thank you Tom for all your work on this. Much appreciated.
Laura Gaunt is a star! She took over a very difficult settlement that was initially with another agent and handled a nightmare situation like a pro. I could not recommend highly enough and would only use Flat Rate Settlements in the future.
Laura was incredible. She made the process so streamlined and was always just a phone call away. Her replies were always prompt and she assisted us in dealing with the bank’s disorganisation. I rarely find any service in any industry performed as well as the service we got from Laura. I would highly recommend and thanks to Laura!!
Outstanding service on every occasion. Pleasure to deal with Laura. Don’t waste your time looking elsewhere. FRS – Simply brilliant.
Excellent and courteous service by Thomas and Laura. I find them very easy to deal with. They provided good information and orientation on may new purchase.
Every so often outstanding service crosses ones path and when it does, I believe it needs to be acknowledged. In the last few months Laura has carried out the conveyancing of three properties for us, and each time she has gone above and beyond in her attention to detail, great attitude, efficiency and absolute professionalism. Indeed you have a great asset in this young lady, and we will be highly recommending her to anyone we know is looking for someone with the skills and dedication to her work as Laura demonstrates.
I was very satisfied with the service provided by Flat Rate Settlements, during the purchase of my property. Thanks Tom. Best Regards