I have used Flat Rate Settlements a few times now and really can’t fault their customer service.
It really is a hassle free settlement for me with them taking care of everything.
We are happy to have appointed Flat Rate Settlements as our settlement agents for the sale of our property. The professionalism with which your staff conducted the settlement was most pleasing, together with the efficiency and helpfulness of the staff throughout the process gave us the confidence that they would complete the task well.
We shall be glad to avail ourselves of your service in future and recommend Flat Rate Settlements to our friends.
Angus and the team at Flat Rate Settlements were quick, professional, and courteous in all their work on our property purchase. Angus was always happy to answer any emails or questions, and did so quickly. The whole process was handled really well, and was stress-free for us. I’d certainly recommend them to others in the future.
I dealt with Emma from Flat Rate Settlements for the sale of my property. Emma was professional, friendly and most importantly for me, provided very prompt service. The whole proceeding felt quick and easy. Thank you Emma!
Krysten was extremely efficient and professional in our recent settlement process. It was a very smooth and pleasurable experience. I highly recommend Flat Rate Settlements.
Friendly staff and prompt and concise correspondence.
Thank you once again for all your effort with us buying and selling a house in the past couple of months.
Your service and professionalism has been first class.
We have used Flat Rate settlements 3 times now for our various properties and have never been disappointed with the proficiency in service received each time. The updates on progress are timely and detailed. Each time the settlement has been well prepared for and on time. Thank you!
Excellent and efficient customer service. Very reasonable rates. 5 stars.
Have used the services of Birman and Ride thrice and have found them to be very professional. A job well done!
I have used Flat Rate Settlements twice now. The first time a few years ago when I was selling a house, and this time when I purchased a new one. Both times have been seamless! No matter when you call, who you speak to, they know exactly where the process is at. So thanks Guna and the Flat Rate Settlement team. I will definitely be using you in the future, and can recommend you highly to anyone.
I am extremely satisfied with the service I received. Friendly and highly competent staff who treat you with respect regardless of your knowledge or understanding of the processes involved. I would have no hesitation in recommending FlatRate Settlements.
Will definitely recommend to others.
I’ve used their settlement services twice in as many months, nothing was too difficult and the communication was excellent.
I would definitely use them again and would not hesitate in recommending the use of their services.
Great service. Easy to deal with and kept up to date at all times.
Satisfactory service and with very competitive price indeed. Most likely to recommend to other people.
The service provided by Angus and his team was exceptional and the whole process was seamless, timely and professional.
This company is highly recommended.
We dealt with Emma Brede of Flat Rate Settlement and found her to be very professional and knowledgeable, excellent service thank you.
Using Flat Rate made settlements a breeze. It took all the worry from us and we found the whole process painless. Flat Rate kept in touch with us, told us when they required certain documents and acted on them for us. Wonderful company and would certainly recommend them to our friends.
Great service from Thomas very professional 5 star
I used Flat Rate for my settlement and could not be happier. They were extremely efficient and were willing to answer any questions and help anywhere they could. I would definitely recommend Flat Rate to anyone looking for a settlement agent and the next time I need one I will be back.
Second Time I have used Flat Rate and Laura Gaunt. Laura is very capable and professional and is the reason why I have come back and will do so every time in future. She is excellent and extremely efficient – a pleasure to deal with and made the process extremely easy for me.
Highly professional, expert and efficient service! Could not fault them! Highly recommend Flat Rate Settlements!
Fast and good service. Definitely introduce to friends
I would like to personally thank you both for your support with my first home settlement. You made the entire process less stressful for me. I look forward to using your services again in future.
I would like to personally thank you both for your support with my first home settlement. You made the entire process less stressful for me. I look forward to using your services again in future.
Thank you so much for helping us with the purchase of our first home! Your efforts are much appreciated.
As usual, we have been totally satisfied with the service provided by Kristin Russo-Battagliolo. She is friendly, efficient and professional and we could not ask for more.
Flat Rate Settlements helped us navigate settlement under a private sale. They were prompt, efficient and made sure we met all the requirements for the purchase of our property. Thanks to Gunanithi for the support.
We recently sold our house with a very short settlement and found Laura to be very efficient and helpful throughout the whole process.
Laura provided helpful guidance and communicated everything we needed to know by email. We hope to find a property to buy soon and will definitely be using Flatrate Settlements to do so.
We have used Flat Rate 3 times and each settlement has gone thru on time and no hassles even though on one occasion we were overseas. This time our sale was handled by Tom and he was very good.
Very satisfied with service received from Emma Breede trough out with my settlement matters. Yes I would recommend Flat Rate Settlements to any one buying or selling.
Thank you Emma.
Flat Rate Settlements made my first home buying experience as easy and simple as possible and I am very thankful for that. Emma was very quick to respond to any question I had and very professional. All documents I needed to complete where sent quick and explained to me. They were easy to communicate with and they stood by their offer of beating any other quote by $50 which I appreciated. I would use them again for any settlement needs.
Thanks to you [Krysten], Lucy and Michael for your advice and assistance with this. Its been a pleasure working with you.
Good morning Krysten
A huge thank you for amazing work with the Settlement for Gunee Rd. Your communication, understanding and expertise are unsurpassed.
Very clear, prompt, professional service
Smooth transaction accurate fees easy to understand process. Highly recommended
Thank you so much for everything that you have done for us. This has been our easiest, fuss free settlement ever, thanks to your hard work and professionalism.
I found Flat Rate Settlements to be Efficient, Courteous, Professional & respectful of my situation. I would definitely recommend them without hesitation. I definitely rate them a Five Star establishment.
We can fully recommend Flat Rate Settlements. Always felt they managed our settlement promptly and with professionalism. Felt safe at all points along the journey.
Dear Mr Hodgkins.
I wish to acknowledge the outstanding professionalism of Ms Laura Gaunt in securing a recent settlement for us. Ms Gaunt was exceedingly efficient; courteous and completely on top of some complexities which arose.
Ms Gaunt is a credit to your firm and as a consequence, I have every confidence in recommending your organization. Indeed, we intend to purchase soon and will nominate FlatRate.
Dr. J Mamo
Prompt and efficient correspondence.
My settlement agent was extremely supportive and answered any queries when they arose.
Very good value for money.
Thankyou for excellent & professional service as settlement agent – Thomas White, on recent purchase of my property … I will recommend you & your service to prospective clients
Thanks for a great service, and for passing on the benefits of your efficiency to customers.
You can be assured that I will be recommending you everyone I know.
Thanks so much Emma.
Just wanted to say ‘thankyou’ for your excellent service, you kept us informed every step of the way. If we find another property to purchase in the future we will be calling you.
Excellent service with minimal fuss
Thanks again for the efficient and communicative service, and for personally taking on our case. We’re incredibly satisfied with the level of service from you and your team.
Thanks very much for your assistance and ease in which the settlement has been managed.
Flat Rate Settlements were so easy to deal with, they made our settlement so easy. Thank you
I can highly recommend the Flat Rate Settlement service. The process was extremely smooth and managed in a very professional and empathetic manner. Enormous thanks to Krysten.
You are simply the best & very efficient, Thomas.
That must be the most efficient service I’ve seen! Impressive start.
I WAS VERY PLEASED WITH THE SERVICE PROVIDED. I COULDN’T FIND FAULT WITH IT.
Fast & Efficient Settlement services with excellent service fee structure. They engage with the client very promptly and once underway, the client is kept informed of progress. Final settlement has always been accurate and I have used their services on many occasions. Recommended.
Tom and his team were so very helpful throughout the settlement process after selling my house.
Communication was brilliant and nothing was too hard.
I live 2000km away from where my former property was so communication was all via phone and email which was fantastic.
Would highly recommend the team at Flat Rate Settlements for anyone!
I would gladly recommend Flat Rate Settlements to anyone who is buying or selling their property. I personally dealt with Guna from Flat Rate Settlement and I found him so easy to deal with. He was always there to receive my call and if there was any concern he dealt with it promptly and efficiently. Nothing was difficult for him. At times I put him under heavy pressure yet he was always pleasant and obliging. I would strongly recommend him and you would never regret it if you dealt with him.
We were very impressed with the professionalism and their approach to us. When we had a query it was handled promptly and efficiently. We would not hesitate to recommend FRS to our friends.
Well managed and informed during transaction. Happy to deal with Flat Rate Settlements
Excellent service. This is the second time we’ve used Flat Rate Settlement and we wouldn’t go anywhere else now. Thank you.. 😊👍
I have used Flat Rate Settlements four times in the past 12 months. Their service has been exemplary. The staff maintain a high level of contact with clients and we were always informed exactly how the settlements were progressing. Charges are very reasonable and they are very professional and friendly. I recommend them very highly.
I am very glad to hear that you are able to meet my urgent request. Your effort and hard work is very much appreciated. I will certainly recommend you and your team to my friends and family for their future needs.
I am very glad to hear that you are able to meet my urgent request. Your effort and hard work is very much appreciated. I will certainly recommend you and your team to my friends and family for their future needs.
Hope that you will have a great break!
Laura Gaunt handled the purchase of our property. Her attention to detail was excellent and the transaction proceeded without any issues. I highly recommend engaging Flat Rate Settlements and Laura in particular.
Very good services. I like it, I will recommend it if just with home purchase settlement. However you can not expect any extra help outside settlement like with FHOG or HBAA application processing if you get stuck with that, you have to pay extra on top of the settlement fee. But as a whole I received good and efficient services with settlement.
Painless, good value, friendly efficient service on our property settlement. 5 stars.
Dear Thomas, I would like to say thank you for keeping me informed that settlement happened today. The whole process has been professionally handled by you and your team at Flat Rate Settlements. I thought that selling a house, as well as buying a new block of land on the same settlement date, would have been complicated but it all happened in the background smoothly. Thank you again for having been in business with you. Rest assured I will spread the word around how Flat Rate Settlements totally contributed to a quick, easy and efficient transaction.
Thanks team. Great service both times I have used Flat Rate Settlements. I would recommend Flat Rate.
I found the staff to be very professional and courteous and cannot fault the service. I would not hesitate to recommend Birman & Ride and the Flat Rate Settlements team.
Absolutely 100% satisfied with the service we received would recommend them to anyone. Value for money they leave the rest in their wake.
We were totally satisfied with your handling of our settlement, it went through with no problems. Laura and staff were very pleasant and made the transaction a pleasure for us. Thank you all.
Absolutely fantastic service. Krysten was amazing. So helpful and quite to respond. She went above and beyond. Will definitely be recommending to family and friends:)
We are very pleased with the way our case was handled & completed on time.
Krysten was amazing. A very professional, efficient and value for money service.
I am very pleased with the settlement work and professionalism shown by Emma in the settlement of Willagee. Emma is extremely good in her work and the customer service displayed was outstanding. As I said to Emma, I will be using Flat Rate Settlements again and Emma to handle the settlement in the near future. Thank you Emma.
Hi Gunanithi, I am so pleased with your service you give my clients and at an excellent rate. I like to make my commission cheaper too yet give surpassing service so I am so happy to refer you to every deal as I have been.
I have used them a few times and found them spot on.
This is the first time we have used Flat Rate Settlements and would not hesitate using them again. The process was made very easy and they were very professional and efficient.
Lucy looked after my settlement in the most caring and professional way. I found her to be a wonderful person and nothing was too much trouble. Thank you Lucy.
A very helpful company. Living 100km away from Perth, the communication from this company was extremely helpful, precise and nothing was too much trouble. Thank you Thomas White and Flat Rate Settlements.
Very prompt, cost competitive and all round easy service. I would highly recommend First Rate Settlements and I will not hesitate to use them again in the future.
Jessica from Flat Rate settlements handled the settlements for the sale of my home and the purchase of a new property. The complete process was conducted in a very professional manner and I was kept informed and updated regularly. I would highly recommend Flat Rate Settlements without hesitation.
Thank you for a quick and efficient transaction. I would highly recommend your services should the opportunity arise. Best regards.
I am extremely happy with the price and service provided by Flat Rate settlement. In particular I was very impressed with the attention to detail and the prompt replies from Krysten on any questions I had. Thank you.
I had a positive experience dealing with Flat Rate Settlements. I was able to get quick responses to my questions.
Krysten was very helpful and guided me through the process in a friendly manner.
Hi Tom, Tried to call you late today to thank you for arranging the settlement to happen today. Thanks for resolving the issue and for getting settlement done, much appreciated. You have been very communicative throughout the settlement process and I’d be happy to recommend you.
Hello Laura, well it looks like this rather prolonged and traumatic experience is finally over. My wife and I would like to sincerely thank you and your company for your help and perseverance during this property settlement and will have no hesitation in recommending Laura Gaunt and Flat Rate Settlements to any prospective client. Thank you once again Laura and best wishes for the future.
Krysten settled 2 properties for us, kept us fully informed, was exact and efficient in every aspect. Got us!
Professional, efficient and proficient are my initial thoughts about Flat Rate Settlements. On the advice of a friend I engaged Flat Rate Settlements as I found the task of choosing an agent daunting…and it was the correct choice. The service fees were very reasonable, the initial communication, as well as all ongoing communication, was outstanding and I knew exactly what was happening each step of the process. I made the correct decision choosing Flat Rate Settlements as everything went so smoothly. I do not hesitate recommending Flat Rate Settlements to anyone and I am going to engage other services they offer in the near future. Thank you.
Thank you for providing a service that is very straight forward and easy to work work. Emma was good to work with and handled our questions and the changes that happened along the way very well. She processed 2 concurrent settlements for us.
Good service, efficient and prompt responses.
Jessica was fantastic from start to finish. I could not recommend her highly enough. We had last minute issues on our buyers end but Jessica went above and beyond to ensure we still settled both properties that day.
This is my 9th purchase property and this is best settlement agent I have seen! Not only the price but the service is the best I encounter. keep me up to date the process of settlement, documents and work smoothly and professionally. Strongly recommend for property settlement in Perth. Thank you
I am very impressed by the service. They gave us great service at very reasonable price. Absolutely delighted by them.
We found them to be very approachable, professional and got everything in order swiftly and efficiently.
Professional and efficient service. Thank you.
I was very impressed with the professional approach to our settlement. Our emails and concerns were promptly dealt with, advice and guidance were never any trouble and above all, the costs were very reasonable. I would highly recommend Flat Rate Settlements and will use them again.
Great customer service, very professional, very knowledgeable and easy to work with. Would highly recommend.
Absolutely smooth process and was updated about everything during the settlement. Highly recommended.
Krysten, Thanks again for your service and all efforts has been appreciated. We will look forward being your client in near future.
Excellent hassle free & prompt service at a great price $ – Highly recommended 🙂 Thanks Laura !!!!
I highly recommend Flat Rate Settlements as they provide very good service at a very reasonable price. My case manager Jessica Alton was extremely helpful with all my queries and made sure my house settlement went smoothly.
I was extremely happy with FlatRate Settlements. Had top service with the lowest fee. Had worked with another Settlement agent for previous 10+ settlements but price getting too high. Found FlatRate Settlements good fee on web but bit worry to decide to go as people said cheap fee might end up cheap service. But this was absolutely not to worry about. I always got answer to my question, even considering matter of urgency, so you called me if urgent attention was required and emailed me if it was not. You Worked FOR me for smooth settlement procedure. I will definitely go with you again for future need. Highly highly recommend!! Thank you so much, Gunanithi!
It was a pleasure dealing with Flat Rate Settlements. The staff were very professional, knowledgeable, helpful with nothing being too much trouble to address. Thank you especially to Gunanithi Nagarajah. We will certainly be recommending them to our friends and others.
Thank you for a great service! It was a stressful purchase as the vendor was unable to give actual settlement dates! I loved how everything was taken care of even though I was out of the country.
Thanks for your assistance with our settlement! FlatRate provided a highly professional service and we’ll most definitely use them again in the future.
Krysten handled the settlement for us for our new house in Daglish. She has done a good job!
Easy to deal with, exact, economical and with a minimum of fuss.
Thank you very much for your hard work, help and support with this process.
We were pleased with the service we received. The communication was always up to date and the staff were extremely helpful throughout the process of selling our property and buying a block of land for our new home. We would highly recommend FlatRate to anyone buying or selling their property.
Very happy with the service and efficient manner in which our farm sale was handled early this year, would highly recommend.
Thanks for the help, advice and constant email, phone calls and texts. During what is always they say a stressful time. Thanks Laura
Many thanks to the team at Flat Rate Settlements. I was very impressed with their professionalism and efficiency. I would definitely recommend them to deal with any property sale.
Good morning Jessica, Thank you for your excellent and professional work in making the settlement of our new home go smoothly.
Hi Krysten, your professional and kind assistance in this matter was greatly appreciated.
Very efficient and professional. Great value for money.
Excellent no stress very professional.
We couldn’t have asked for a more professional, efficient or prompt service. Krysten Russo-Battagliolo answered all queries succinctly, in a friendly and timely manner. We’re totally satisfied.
Professional and good services.
Hi Krysten, Thank you for letting us know that settlement was complete. It has been a pleasure to work with you. The process appeared to be easy!
I found Emma Brede and Flat Rate Settlements to be very professional and assistant towards my requests. I would highly recommend Emma and the Company to anyone looking at property settlement in the future.
Our experience with Flat Rate Settlements was exceptional. Jorja was thoroughly professional, quick to respond to queries and pass on information and a pleasure to deal with. Thank you for a hassle-free process.
I would like to commend Krysten and her team at Flat Rate Settlements. They attended to several unexpected arising during my settlement and still managed to complete in the specified time-frame. Very professional and highly recommended.
Everything is upfront. Jorja emailed all the documents at the first day even with the payout figure and fees etc. It is so clear and worry free. Plus the fees is only half of other settlement agents.I will recommend to my friends and family .Thank you Jorja and your company.
Hi Krysten, thank you for acting as our settlement agent and ensuring that the whole process went through smoothly. Warmest regards.
Dear Krysten, my family and I would like to thank you and your company for the efficient way you conducted our Settlement. We would gladly recommend to you anyone in the future.
Excellent services provides by Flat Rate Settlements.
We have used Flat Rate Settlements twice this year. Both times everything has gone smoothly and communication has been excellent. I would highly recommend them.
Such an easy process and good value with Flat rate settlements!
Great, Brilliant, Super. Have dealt with four different agents in the past, and as the name said First Rate.
My sale would have fallen though, if Emma had not been on the case and phoned me with enough time to put the extra cash out of the UK. Thanks for all your help.
I recently had my settlement through this agent. The team has shown care in the service they provide. My settlement agent Jorja demonstrated knowledge and capacity in her work, and her communication was always prompt and clear. (via Google+)
Krysten, Thank you for your fine effort in assisting with the completion of settlement. I really appreciate the work done by you and Birman & Ride and will definitely recommend your services.
Thanks for your great work and support throughout the settlement period.
Your service has been great and absolutely seamless and trouble free – my son recommended you and I have recommended your group to friends – so thanks and keep up the good work!
Matthew, thank you for completing settlement for our new home, once again everything went smoothly using Flat Rate Settlements and we would certainly recommend to others.
Thank you for handling this settlement in a most professional and helpful way. The combination of meetings, phone calls, emails as well as very timely and accurate information and assistance provided along the way was excellent.
Very smooth and painless settlement process.
I found Jorja to be very efficient and friendly in managing my affairs. I felt comfortable that the settlement was in professional l hands.
Jessica was very professional, she kept us informed throughout the whole settlement process. Very happy with their efficient service!
Thank you so much Krysten for making the settlement of the sale of my property and the purchase of another, so smooth and hassle free. I was extremely impressed with the professionalism and service provided. Would highly recommend your services to anyone. Great value for money! Thanks again.
Thank you so very much Matthew. You have been an absolute shining light during this process, it could not possibly have gone smoother. You have done an exceptional job thank you very much.
i found flat rate settlements service fast and efficient and they kept me up to date with everything . i would recommend them to any one i know. cheers
Flat Rate Settlements is “tops”, Great service, professional and reasonable. Thanks very much, Lucy and the team.
Good morning Gunanithi, Thank you for your attention with regard to the settlement of [Ardross]. I would not hesitate in recommending you to anyone wanting a settlement agent.
We were extremely satisfied with our dealings with Flat Rate. Everything was completed on time and very professionally. David Reger was excellent and easy to communicate with. Not sure why you would spend two or three times more money for someone else to do the same job.
Very prompt and professional service. Excellent value for money. Highly recommended.
Dear Gunanithi, we want to Thank You for all help and support during settlement. We were pleased with your services and looking forward in future business.
We were most impressed with the great service provided given the short time frame in settling for both properties involved. All the team were most helpful. A special “Thanks” to David Reger who added his personal touch to make things go much more smoothly. Well done and Thanks again.
I found the service that I received for settlement of property sale to be very easy and straightforward to understand and the staff very knowledgeable in the process.
I recommend Flat Rate settlements. My transaction was professionally handled and at a very affordable rate.
Thank you very much for your great service. Everything was clear, fast and reliable. Krysten did a great job with our setllement process and we only have a positive feedback for the team.
A good service was provided
Very professional service
I am very happy with the service provided by Gunanithi at Flat Rate Settlements. Professional and punctual communication and the sales settlement of my mother’s property went through without issue and all at a competitive rate.
We found Flat Rate settlements to be very professional & everything went as planned and there were no hidden extras to pay. We would reccomend them to anyone who is buying or selling.
Flat Rate Settlements were awesome. Our consultant, Krysten, was accessible, totally on the ball with our settlements and lead the coordination to perfection so there was a seamless transfer of properties on time on the right day. The fees are the most competitive we could find, but we did not loose any quality at all. I would rate Flat Rate Settlements as totally Awesome an a Top Rate company.
Very helpful staff and very efficient.
I came across Flat Rate settlements via a mail drop off. I found them to be very efficient and made the process of paperwork and settlement seamless.
Our recent association with Flat Rate Settlements was a very pleasing one. The staff were friendly and proficient, the fee excellent and with just two visits required to finalise the transaction it made for a stress free time. We would gladly tell our friends to use Flat Rate Settlements for their next sale/purchase.
This is the second time we have used Flat Rate Settlements – wouldn’t go anywhere else, customer service is great and the price can’t be matched!
Krysten from Flat Rate Settlements has worked on a number of properties for us. Always courteous, punctual and extremely competent, it has been a pleasure and a seamless experience to use Flat Rate’s competitively priced service.
Great service at a good price. Settlement ran smoothly and was kept informed every step of the way.
Thank you so much for your help and support through this process. Very much appreciated.
Thanks for your support and work to get this finalised.
Thank you Krysten. I have been very happy with your level of service on this transaction so many thanks for your efforts.
Flat Rate Settlements provided a first class service. We did back to back settlements and they occurred seamlessly. We were kept informed at every step of the process and the transactions were quickly completed. Staff were friendly, helpful and knowledgeable. I would not hesitate to recommend their services.
I have recently purchased a property in the South of Perth. My settlement was through FlateRate Settlement. In my case, the process was very smooth and I am a very happy customer. So, I do recommend their service to all of you who look for a fast and trouble-free settlement.
We were very pleased with the professionalism displayed by Sai in settling our house sale. Flat rate settlements service is of a very high standard at a very low set cost, watch out all you sliding scale settlement agencies.
Made the settlement process easy, staff we interacted with were not only professional but friendly. The only drawback was parking but we always managed a space within a 5-10 min walking distance.
Thank you for your infinite patience.
Thanks Gunanithi, you have been a great help in this process. We will definitely be recommending your services to our contacts.
I take this opportunity to thank you all at Flat Rate Settlements, for your patience and understanding during our long delayed settlement. It has been a pleasure dealing with you and the Company. Happy New Year to you all.
Thank you Matthew and your staff in assisting to get this over the line , thank you all and merry xmas to all.
Thanks James for your attentive and friendly assistance with settlement of our new home. We will happily recommend your services to anyone who needs them. Warmest wishes for Xmas and the New Year.
Thank you for getting this done so smoothly.
Thank-you James for a hassle free settlement experience. Couldn’t fault. Highly recommended.
Very happy with the service for settlement on property sale. Communication and prompt action by Krysten made the whole transaction run smoothly and on schedule, would have no hesitation in recommending Flat Rate Settlements services.
I am extremely happy with the service and the professional manner in which business was conducted, and the efficiency of the communications which resulted in meeting the settlement date. I would have no hesitation to recommend Flat rate settlements to others or use them again.
Thanks Sai. You’ve been terrific to deal with, thank you. I appreciate the full and prompt communication.
Thank you Matthew. Your communication and support through this process has been excellent. Would highly recommend your firm to others.
Thankyou for attending to the Settlement of my property. Very seamless, and very much appreciated.
Flat Rate Settlements have been extremely helpful in the purchase of land, constantly offering updates of the progress of applications, fast responses for any questions I had and in general very easy to deal with. Thank you for all your help guys.
Thank you very much! I am very pleased with your service, top notch, well done!
Thank you for providing a hassle free, efficient transaction.
Awesome to deal with, very proffesional and settled in a timely matter. I would definitely recommend them.
Outstanding and very professional. You were with us all the way on both projects. Thanks to all, and be sure we will highly recommend you to others.
Upon my initial inquiry via email, I received an immediate response which I found quite impressive. During the entire process I was treated with respect, consideration, courtesy and I was kept informed and updated each step of the way. I cannot fault the professionals who I dealt with at Flat Rate Settlements. I would not hesitate to recommend them to family and friends, and I would definitely use your services again in the future should the need arise. Thanking you all very kindly for your professionalism, courtesy and time.
The service from flat rate settlements was outstanding from the start right through to post settlement. Very efficient process and significant saving on settlement cost compared with traditional providers.
I’d like to thank you for being the Settlement Agent on my behalf of my property in Ferndale, as well as my purchase in Baldivis. The other party created a few headaches and you were bombarded with questions, conjecture and debate, yet, in spite of this you remained “cool” under pressure. I feel you deserve recognition for your arduous efforts which to say the least were very tedious. I would not hesitate to offer Flat Rate Settlements to future prospective clients as your service and prices are “fantastic”.
Thank you very much indeed, this settlement has been the easiest and most professional which I have experienced during a long list of home purchase and sales.
I will certainly recommend you and Flat Rate to anyone who will listen, and use your services again when next I have the opportunity.
Thanks so much Matthew I very much appreciate your help.
Sai has been outstanding to deal with. We particularly valued his professionalism, proactivity and technical competence which protected our interests at all stages throughout an otherwise stressful settlement process.
We couldn’t be more pleased with the service we received from your firm, including on two occasions, equally pleasant dealings with Bethany (in Sai’s absence). Really like the flat rate promise of your firm and good to see a firm shaking up the conveyancing sector.
As a result of Sai’s professionalism, we will be referring more business his way, starting with our wills in the coming months. We look forward to highly recommending your firm’s services to friends, family and colleagues. Thank you.
Very satisfied with the service. Price is excellent. Contact was superb. All questions answered well and in a timely fashion.
Krysten, thank you so much for all your help and patience. You made this as smooth as possible for us and we are very grateful.
Just wanted to say thank you for the smooth settlement process. You made it a very easy and straightforward transfer.
Fabulously priced compared to other settlement agents. The service provided was top quality and settlement was achieved on time without a problem. Professional friendly service. Highly recommended. Many thanks to Krysten at Flat Rate Settlements.
I dealt with James Flexman for settlement on my property in Hocking. James was friendly, professional and efficient. That is what I feel a Settlement Agent should be. Thanks for your services James.
Used your services as a seller in March. This time as a purchaser. Both experiences were excellent and could not be faulted – thank you!
Thank you so much Sai. You were the best. Will highly recommend you.
A special thanks to Jessica Alton for the great service and professional approach for the multiple settlements we had in the last month. All four settlements overlapped each other and it was Jessica’s excellent organisation and cool head which helped to successfully complete all the transactions. Communications were always clear and timely and Jessica always responded quickly to any request. We have always used Flat Rate Settlements and Birman and Ride over many years for our property settlements and legal advice including our will preparation and safekeeping. Michael Hodgkins and his team have always been an absolute pleasure to deal with. My wife Connie and I simply do not go to anyone else. Thank you!
I recently used Flat Rate Settlements for an apartment purchase in West Perth and found they were fantastic.
I had regular communication from them, everything was easy to understand, they kept me informed of the progress at all times, and the fee was exactly as they quoted – no hidden extras.
Highly recommended and I’ll definitely be using them again.
After another property settlement recently completed by Flat Rate Settlements I can only repeat that the service and attention to detail were outstanding and the communication with all parties first rate. Nothing but the highest recommendation from me for anyone thinking about who to use as their settlement agent.
Great service, timely, professional and accurate. Love the real time updates. Would recommend to anybody.
Excellent service. Thank you at Birman and Ride.
Great value. Very professional. Quick and easy settlement. No frills just what people want these days.
Great service from the team at Flat Rate Settlements. We weren’t expecting as professional and thorough a service as we got, given the cost was so much less than we’ve previously paid. Really happy with all aspects, there was almost too much service! Thankyou to all the team.
Very good and prompt service by Krysten for the settlement, highly recommended.
We would like to take this opportunity to say thank you for all the help you have given us with the sale of our house if we were still in Australia we would have no hesitation in recommending you to anyone who needs a settlement agent. Once again we thank you for your professional and helpful service and wish you well for the future.
Just wanted to thank you for your efforts in the settlement of our house. It went very smoothly and we would not hesitate in using your service again.
Thanks for all your help with this settlement and your very professional manner.
James was friendly and accommodating when things didn’t go to plan. Thank you for making it happen and with minimum of fuss.
Thank you for your acting on our behalf – you made the process very easy. I’ve advertised you guys on our local facebook page. Our local settlement agent charges hundreds of dollars more than you guys and I wanted to share your details so that other people can save and get great service too.
Thanks for your support. Happy to recommend to friends and family.
I am writing to you to commend Jessica Alton in her professionalism towards the work. I have dealt with her through settlements for 2 properties on 2 different occasions. She handles all matters in a professional & efficient manner. She is very reliable. She also posses excellent manners and great customer service. Her communication between my clients and the sellers agent are persistent and up to date. I would not hesitate to recommend her to any of my clients. Please congratulate her on her excellent work.
Thanks Matthew. Many thanks for all your work to make our settlement go so smoothly and painlessly for us. We have been particularly impressed with the high level of communciation and your work to keep us up with what’s happening.
Thank you so much for your patience and happy demeanour throughout this process. It’s been fantastic dealing with you & the team.
Thank you very much for looking after our sold and bought properties. We not only found you approachable, but friendly, efficient and professional!
Very happy with the efficient service. Particularly impressed with the way we were kept informed of all communications relating to the settlement process. Would use Flat Rate again.
Excellent service with up front quote and no hidden fees and charges. We had a very good experience with FlatRate and would highly recommend their settlement services.
The service we had was very slick and professional. I would definitely recommend this company to be used for settlement.
Thanks Matthew, you are a champion!
Really happy with Flat Rate Settlements. My house settlement went smoothly & this agency was easy to contact. Krysten willingly explained things clearly and answered any queries. The cost was way below other agencies with no hidden charges.
Jessica provided an exceptional service for my first house settlement. I will recommend your company to all my friends and family for any purchase in WA.
Excellent service, efficient and effortless for us. Thank you so much for making it all so easy for us to buy our investment property!
Fantastic and very friendly efficient service! Would recommend FlateRate Settlement any day! Thank you Krysten Russo-Battagliolo!
I appreciated the extra information they provide about selling and buying properties from a legal perspective. I found that they were helpful in guiding me through what was required of me prior to settlement and giving advice on how to proceed with purchasing a new property.
Jessica always helpful, answered questions promptly and returned calls quickly, and I had a few. Jessica acted most professionally on my behalf, and pursued issues for me. Thank you.
Many thanks Krysten for your patience, very happy with the service I received from you and your firms ethics in regard to the way they charge for settlements, as you say ” it’s all the same work no matter what the cost of the houses” Regards Rhonda.
Very professional and efficient.
You guys have been awesome and we really do appreciate every effort! Will definitely refer your and the companies services!
Excellent work. You guys made settlement on my property so easy and hassle free.
Thanks for all your help and advice James. Great service by all of your team.
Awesome thanks for your efficient management of the whole process Krysten you have made it very easy.
This is the second time we have used Flat Rate Settlements, once to sell and this time to buy. The service by James has been excellent and very efficient both times. I recommend you to everyone. Thank you!
From start to finish, service & attention to details was faultless. Thank you for the pleasure of your services.
Thank you very much for the excellent service you provided, living in UK trying to sort out the sale of house in Australia could have been a nightmare,but was not thank you very much.
From start to finish it all ran smooth. Any Q were A. Things were explained. No Q was a silly one. Helpful professional everything you need when using Flat Rate Settlements.
An absolute pleasure to deal with; fast response to any enquiry and clear concise contact. I have recommended Flat Rate to my contacts who are looking at buying and selling.
One of the smoothest settlements on a sale of property we have experienced. Everything proceed as scheduled and we were kept fully informed of all progress. All of that and at a most competitive price. Would highly recommend James and his colleagues.
Bethany many thanks for getting it through. Great way to finish my holiday.
We chose Flat Rate Settlements because of their competitive prices and I was pleased surprised with their service. James was very efficient, professional, informative and friendly and communication was great either with email or phone calls. I have no hesitation in recommending Flat Rate Settlements to anyone requiring a settlement agent and I hope to have the chance to use them again soon. Thank you so much for all your work!
Sai is a fantastic asset to your firm and my family and friends have appreciated his diligence.
Just settled on a farming property and found your services once again to be efficient and of high standard. Thanks Jessica
Found Flat Rate Settlements on line. Talked to a staff member and was assured fee was as stated and everything would be handled efficiently and without fuss. They did not disappoint. I had an exclusive staff member allocated and she was there to answer any query or concern I had and handle everything that was required to make the settlement as a seller worry free. The whole experience was definitely painless. Thank you. Would recommend the service to anyone in need of a settlement agent.
Prompt and reliable service. Thanks James.
I wish to thank you for completing my settlement. You have acted for me 3 times in the last 2 years and I have had nothing but very good experience with your staff and the entire process. I have no hesitation in recommending your firm.
Thank you for the trouble free and easy settlement. We were always kept well informed and your friendly staff were very easy to deal with.
Thank you for a very easy settlement. Emily was a pleasure to deal with.
I was very pleased with the service provided by Krysten on the 2 occasions that I have used Flat Rate Settlements. She was very professional, contacted me to follow up on some documentation that had not arrived, and was flexible when arranging my visit to the office when needed.
Fantastic service! Thank you for making our settlement stress free. We will definitely use your services when we purchase our new home.
We found them to be efficient and followed up on our questions. Would have liked a money transferred instead of a cheque for the balance of funds as it was a Friday and the money didn’t show up in our account until the following Wednesday. Apart from that we would recommend them to anyone buying or selling property.
This is the second time I have used Flat Rate Settlements and I would use them again. Sai has been nothing but courteous and efficient, thank you so much for a job well done.
Excellent service and price.
I am really happy with the service of Flat Rate. Kept informed efficient, no fuss and quick responses. I can’t fault you. Thank you and well done.
This is my second time I had Flat Rate Settlements handling our property settlement. They provide excellent services with very competitive prices. Big thanks to Sai Paladi for his fantastic services. Sai was very professional, courteous and helpful which made the settlement process very smooth and pleasant. I will not hesitate to work with Sai again with future acquisitions and sales and highly recommend him to anyone.
My sincere thank you to Emily and her colleagues for outstanding service and professionalism in my settlement recently. The level of expertise in property settlements and superb communications via e-mail and phone were truly a wake up call to any business seeking to compete with Flat Rate settlements. I for one will not go elsewhere and can recommend those seeking outstanding service to use Flat Rate settlements too.
Flat Rate settlement were efficient, professional, informative and completed my settlement without any fuss. Thanks to Emily in particular responding promptly to any queries that I had. Highly recommended.
I had a very smooth and efficient house settlement using Flat Rate Settlements. Thank you so much for your work and help Jessica.
Dealing with Sai and Flat Rate Settlements was an absolute pleasure. Sai kept me informed during the whole process and made the purchase of my first property extremely easy.
Settlement of our House went through without any hiccups and on schedule. Very pleased with the service and the competitive pricing.
I responded to Flat Rate Settlements, rather sceptically, from a “form letter” received when our house went on the market. The scepticism was misplaced! Seamless, professional and excellent communications throughout – and at significantly less than the companies recommended by the real estate agent. Thank you Flat Rate Settlements – and particularly Krysten.
We were very happy with the service we received. We were kept up to date with information and it was a very affordable price. Thankyou great job done.
I have moved overseas so was concerned about the process to sell my property. Emily Lamberto was fantastic. I would absolutely recommend her to anyone and i would definitely use her again. I was always kept up to date with where things were at, the documents that had been received and she was so prompt to respond to my emails. Really impressed with the service and for the price, you can’t go wrong.
Excellent services. Very straight forward and prompt.
Professional and courteous service with good communication regarding settlement. Will definitely use again.
Very professional. Happy with the services.
Fantastic service from Krysten and team. I was hesitant to use FRS due to its low price however could not have hoped for better service and expert attention to detail. I sold my rental in Perth and purchased a new house in Mandurah with FRS all from New Zealand! Krysten was available when i flew up to Wellington to meet with the Australian embassy to sign legal documents. Everything went smoothly after Krysten ironed out the problem areas and I couldn’t have asked for better service as a whole. I look forward to working with who i consider to be the best company in WA! You definitely do the best job at the right price!
Thanks for the efficient settlement services rendered on my property. The transaction was fuss free as usual for me as a seller as you were involved in it and I am grateful for your services.
Thank you Flat Rate settlements for your efficient and diligent work with our settlement. I could always rely on you to be on top of all matters and your responses to my email queries were always clear, quick and to the point. Both Sai Paladi and James Flexman did a fantastic job and were very personable at all times.
Thanks for making a very stressful time slightly less stressful!
Flat Rate Settlements provided an excellent service for a fraction of the cost of other agencies. They kept us informed throughout and were ready for settlement as arranged. We will certainly be using Flat Rate Settlements again.
A very smooth process, and I certainly appreciated the advice, feedback, and support.
Thanks for Flatrate settlements for your precise, fast and simple process. I took the risk using Flatrate to assist us on our settlement and it’s actually turned out very smooth and quick.., great service, very efficient and excellent communication– Keep up the good work guys!
I have been very impressed with the service provided by Flat Rate Settlements. Their ongoing and comprehensive communication has been particularly welcomed. I was a little concerned as our settlement was handled by a number of conveyancers as it progressed, but everything went according to plan. I recommend them for their value and will use them again when the need next arises.
Very happy with the services provided for our settlement. Gunanitihi was proactive, direct and to the point and everything went smoothly. I would have no problem with recommending.
Sai was fantastic. Kept me up to date on all aspects of settlement. Would recommend him to anyone.
Krysten was excellent! She knew her stuff and was always available for advice! We felt very comfortable knowing she was looking after our settlement
I was very impressed with the service and have no hesitation to recommend you to others.
I found the whole process very professional and efficient. The information & help through the process was very good. I will certainly recommend Flat Rate Settlements to family & friends.
Many thanks for your services and arranging the settlement of my property.
I am pleased to give you a rating of 5 stars. A Job well done. Thank You.
Very good service and communication. Had 3 settlements past 3 months and all done very professionally by BETHANY and SAI
Dealing with Emily Lamberto was a delight. She was professional, thorough and a huge held during a stressful time buying a new house. Thanks so much Emily!
Very easy to deal with, and with clear communication every step of the way.
Emily was very helpful and professional, service was great, no issues and always kept us in the loop.
Very easy process. Will use flat rate every time.
Great service, always professional and working 100% for the client.
Very happy friendly staff, extremely efficient and knowledgeable which all enabled both my sale and purchase settlements to take place right on time, in spite of a very close hiccup on my part with the Title on my sale settlement.
Thankyou to all the staff I had contact with, especially Emily.
Would definitely recommend.
Very professional service with exceptional communication. Totally satisfied with the service for the sale of one property and the purchase of another. Thankyou.
I was very happy with the service provided. I will definitely nominate Flat Rate Settlements as my settlement agent if buying or selling again, and would recommend your services to others.
Excellent service & such an easy process. I was overseas & able to do everything from NZ. Would definitely use again.
Emily was great – always helpful and efficient with every step. A pleasure to deal with. This is my third time with Flat Rate Settlements – always great. Thank you.
During my settlement I dealt with Krysten and Jessica, I found both to be very pleasant, efficient and courteous at all times , they are both an asset to the company, thank you for completing the settlement effortlessly and efficiently.
Very professional and their communication procedures advise you of every event in the settlement process.
They are savvy (and thankfully unobtrusive) in the way they leverage this service in marketing of other products or services.
In respect of a settlement we had cause to seek additional legal advice and while not reflecting their aggressive settlement pricing it was on par with the usury fees of contemporary legal practice. In addition their advice proved to be very well founded.
Thank you Sai and Jessica for providing an excellent settlement service for the sale of my property. I appreciated your courtesy and being kept informed throughout the process . Best wishes
Very happy with the service from Flat Rate settlements. Thank you Bethany.
Very efficient and good value compared to other agents. I was worried that when it almost went pear shaped FlatRate wouldn’t be able to help but they handled the ‘issue’ very professionally, didn’t panic and were very patient as we to’d and fro’d between the bank, landgate, and themselves to resolve the issue. I would definitely recommend FlatRate settlements.
I was very happy with the service that I received and the overall costs. Emily was terrific to deal with and always kept me up-to-date with the progress of the settlement.
Very helpful, actioned everything promptly and with ease. Quote was pretty much exact and nice to deal with. Overall a very good experience! Thank you!
We were delighted with the service we received from Flat Rate Settlements and in particular the support from Sai Paladi who handled our settlement matters. He was both very courteous and professional. We would not hesitate to use your services again for either a sale or purchase. Hopefully you will be able to help us with a future acquisition in Melbourne!
really excellent service.
My husband and I have had some previous experiences with other settlement agencies and all I can say is, wishing we had found Flat Rate sooner! Very affordable while still being professional and very thorough with every detail covered.
Would definitely recommend you to our friends and family.
Sai was very professional and friendly. He made the settlement a very smooth, pleasant and hassle free experience. He was very attention to details and was willing to assist when issue arise. I will sure recommend him to my friend.
Emily was brilliant.Her professional manner was the utmost. Will use Flat rate settlement again and will tell all my friends.
Very good price and same quality service with other settlement agents. We have been dealing with James and he is professional and helpful.
Matthew provided excellent service. There were a few last minute hiccups with our settlement through no fault of Flat Rate Settlements and Matthew contacted us in a timely manner and very efficiently dealt with each problem as they arose. Will use them again in the future. Thank you again.
Very efficient and professional service.
Good helpful and organised settlement, would use again.
We had recent experience of using Flat Rate settlements in the sale of our property and have been very happy with the professional service that was made available to us.
A smooth transaction, I would recommend Flat Rate, they were very professional and polite to do business with.
Jessica was our settlement agent for the purchase. Jessica was highly professional and we appreciated her regular communications.
Very happy with the level of service provided by Flat Rate Settlements. Prompt, professional and responsive. All aspects of my property settlement went very smoothly and during the process I spoke with numerous staff members, all were extremely professional and accommodating. I have no hesitation in recommending Flat Rate Settlements and would definitely use their services in the future.
Excellent service. Low cost with no hidden extras. Highly recommended.
My wife and i used Flat rate Settlements last year when we sold our property. The service and price was sensational. We have recently purchased another property so we went straight back to Flat Rate Settlements again. I cannot fault these guys. You are kept informed all the way through the process. They respond promptly to queries and the settlement process is stress free and on time at an excellent price. I tell everyone how great these guys are.
It was a pleasure to deal with James. He responded fully to questions posed re settlement and being able to have direct phone contact was helpful. Information supplied was detailed and self explanatory. I would recommend your firm to others. Pricing is very competitive.
Great service and very knowledgeable. Would definitely recommend and would use again.
Bethany, many thanks for all your hard work on this and the previous settlements.
Smooth transition from buyer to owner with the assistance of Sai Paladi along the route. Kept fully informed at all stages and can recommend Flat Rate as a reliable settlement agent.
Brilliant, no issues or dramas at all. Top marks!!
Very efficient and effectively handled the sale of my investment property while I was travelling overseas. A well priced service that I will use when I sell further properties.
Happy with the service provided by Jessica. Kept informed all the way through.
We were very impressed with the professional service. The access to information with advice regarding any issues that arose was followed with prompt communication. The fast efficient correspondence received throughout settlement made the whole process seem effortless. We would recommend and use this service again.
We have used Flat Rate settlements several times over the past 5 years and have found the service of Lucy and the support staff to be very professional and efficient. We are kept updated constantly throughout the settlement process and have had no reservations in recommending Flat-Rate settlements to other family members and friends.
I first found Flat Rate in a wrong call l was ringing one stop settlement but got transferred to flat rate and was introduced to Jessica after talking to her l realised she was well informed me on all aspect of discharging my property and kept me informed every step of the transaction with a bright and bubbly voice l had to go into your office to show my passport and was introduced to her in person she was charming and caring l was completely at ease. She is such an asset to your firm. l will definitely tell everyone the great service your firm did for me
Happy with the way settlement was dealt with. Thanks James. I was kept up to date with all the goings on.
I have used Flat Rate Settlements more than 3x, buying & selling around WA and they have always provided professional and a dynamic service. I would definitely use them again and recommend their settlement service to others.
Totally professional service . This is the 2nd time we have used FlatRate to settle properties we have sold and both times have been excellent and hassle free. We will definitely use them again.
Emily thank you for all your help. You have been very professional, friendly & thorough in dealing with our particular situation. It was a pleasure to meet & work with you. You are an asset to Birman & Ride wishing you continued success.
The service was very good. James was very knowledgeable, courteous and competent. All went very well under his guidance.
Thank you Sai and Emily. Great professional service with regular communication. Highly recommended.
I knew what my settlement fees were going to be up front, had exceptional service, quick responses to my queries and a smooth simultaneous settlement. Thank you to Flat Rate Settlements and Matthew Gunn for assisting our sale and purchase and for one less thing we had to worry about!
Thank you very much for a job well done.
James, please accept my most grateful and special thanks for having arranged the settlement for the sale of my property. I have so appreciated the professional and helpful assistance you provided in such a timely manner and would never hesitate to recommend your organisation.
Settlement of $ 1.3 Million plus. I strongly recommend the services Flat Rate Settlement provides. It is absolutely professional , efficient and cheap. I especially admire the flat rate philosophy.
Excellent 5 star service. We used this service to sell and buy our new property and were kept informed every step of the way. James Flexman was fantastic throughout the whole settlement and would highly recommend Flat Rate Settlements.
Sai Paladi always kept me up to date with proceedings and was always friendly and very easy to communicate with. I received a brochure in the mail for Flatrate Settlements and must admit the price for settlement was the selling point for me. But instead of getting a budget Settlement Agent, I got a very professional company that obviously looks after the little guy. Thanks for your assistance and time Sai.
We have used Flat Rate settlements 3 times now and have always found their service to be of high standard. The staff we have encountered along the way also have been very polite, efficient and obliging. We always recommend them to family and friends and will be using them again when we sell other properties. We give them a 5 star rating.
Overall the service was excellent. Jessica kept me informed and updated at every stage.
Thank you Bethany and fellow staff for your handling of our recent settlements.
Rachael from Flat Rate Settlements was very professional throughout the settlement process. Everything was well communicated and done in a timely manner. I highly recommend flat rate settlements and will be utilising the team again for my next real estate purchase.
Flat Rate Settlements are well organised and efficient and I would rate the company and service as five Star.
I don’t hesitate to give Flat Rate settlements a five star rating. Not only is the service professional, timely and smooth, with great attention to detail but the rates are extremely competitive. I will recommend Flat Rate Settlements to family, friends and others.
We would like to thank Jessica for her diligence and delightful manner in which she conducted our same day settlement of selling and purchasing our Winthrop properties. She was always one step ahead and that was exactly how I like to conduct my business dealings. I did not have to stress as all our part was always up to date. Thank you again Jessica and we will most certainly be using you again in the near future.
We have had a totally stress-free time since we engaged James at FlatRate Settlements as our agent. We have been kept informed and up-to-date throughout the entire process and would definitely recommend the company to anyone looking for a settlement agency who will make them feel comfortable throughout the process. We are so pleased with the service and communication and are so happy to be proud homeowners!
Very efficient service, good value, excellent communication. Always accessible and returns calls within a short space of time.
Flat Rate settlement provided great service throughout the whole settlement process. The communication was fantastic which left ease when selling my house.
When my wife and I decided to try selling our house privately, we had serious concerns and reservations about all the associated procedural and legal requirements. However, with the help and advice from a number of Flat Rate Settlements staff, we not only survived the sale of one property and the purchase of another, but its fair to say we actually enjoyed the experience as the process unfolded. Thanks to Michael, Matt and Sai for your work on our behalf.
Excellent service at an affordable price. I highly recommend these people.
Thanks for your help with settlement, I really appreciate appreciate it. I will definitely be coming back if I ever purchase another property and I will also make sure that I let my friends and family know of your outstanding service.
5 star services.
Matt Gun was incredibly professional. I would pass on u guys if anyone is buying or selling 🙂
This is the second time I have used your services recently and would just like to say I am very satisfied. I found your service excellent and professionally executed and would recommend you to family and friends. Much appreciated.
Very helpful and professional.
Thank you Sai for such a fantastic job, you definitely are committed to dotting the ‘i”s and crossing the ‘t”s. You made the settlement of our house so simple. When we find something to purchase we will be in touch.
Very happy with the assistance we received especially as I was interstate during the sale process. Rachel kept me informed throughout the whole process.
I chose FlatRate Settlements because I had dealt with Rachel Coffey on a previous occasion. Despite the settlement being long and difficult because of problems with the buyer, Rachel was at all times helpful & constructive & always kept me informed of progress. She was professional & understanding and I would not hesitate to recommend her to any prospective client.
Outstanding & extremely friendly service provided by Jessica Alton Liong – thankyou so much for making everything so smooth & easy.
I originally had a bit of reservation about Flat Rate Settlements, being their fee is so cheap. But their service was outstanding thoroughly. Will not hesitate to recommend to others!
Jessica was excellent all the way. She kept us informed all the way. We would definitely engage the services in future. Thank you Jessica.
Just like to say what a pleasure it has been to have used Flat Rate Settlements for both the sale and purchase of our properties. Both times the transaction has been carried out with great professionalism with the added advantage of knowing that behind the team are a firm of solicitors, this gives confidence if things get tricky. Another aspect which is outstanding is the way they all work as a team, each one willingly helping you and each other if your particular assigned agent is unavailable. Flat Rate settlements offer a budget flat rate service as advertised but this is a top rate service by a great team. Plus of course we must say a particular thank you to Rachael Coffey who has been our agent for the purchase and also thanks to Sai Paladi for the sale plus all the team. We also wish all the team well in their future careers in the legal world.
Very professional and thorough service. Sai was brilliant to deal with and he provided exceptional service keeping us updated at all times throughout the entire process. We had a rather complex and stressful settlement process which Sai dubbed “the most interesting file” he’s dealt with. In the end everything worked out well thanks to the constant communication, information provided in basic terms and the swift action when required. Highly recommended.
Efficient and courteous service. Everything went smoothly.
Excellent service, accolades to Sai he handled the settlement efficiently and kept us updated as to progress at all times. Many thanks.
The most efficient company I have ever had the pleasure of dealing with.
Many thanks to Jessica for her patience and professional approach.Highly recommend her.
Flatrate Settlements stand ahead of the rest,
Prompt, efficient service makes them the best.
They keep you updated at every turn –
With information on their website to help you learn.
Their staff are competent –
You can trust them with your deals,
They are friendly, conscientious with a work-ethic that’s real.
“Flat-rate Settlements” are true to their word
No catchy gimmicks – they’re the agent that’s preferred!
Thank you FlatRate – you made my settlement a breeze ! 🙂
Rachael thank you to all for your hard work. We are very pleased with your professional and approachable attitude. We will have no hesitation in recommending Birman & Ride [Flat Rate Settlements] to our friends and family.
Excellent service and made the process very simple. Would highly recommend to others. Thank you.
FlatRate settlements settled our property in Capel and kept us informed the whole way through with emails and calls I would not hesitate to recommend them as I already have to my son-in-law whom has also enlisted them for purchase of his house.
James was very professional and provided us excellent efficient service at all times. Could not have asked for more.
These guys put me at ease with their professional and prompt service making sure everything up to settlement was without any issue. Sai kept me well informed and was always prompt in replying to my queries, he’s been a great help! Thanks again!
Excellent service, excellent value for money. Kept me informed the whole way along and followed up all requirements in great detail and in a timely manner.
Extremely professional and prompt. Fantastic value for money. Highly recommended.
Great service made a difficult purchase as stress free as possible. Matthew Gunn was fantastic easy to deal with and very attentive. Thank you.
Bethany was efficient and professional when dealing with the settlement of our new home. Any minor hiccups were dealt with promptly and communication was always open.
Very happy with Matthew’s professional service, highly recommended.
Thanks for your help and professional attitude James. Much appreciated.
Jessica thank you very much for your prompt and professional handling of this settlement – we really appreciated your assistance with this.
Have a smooth settlement on our selling and purchasing..Emily was excellent to deal with and I strongly recommend any one to use flat rate settlement.
Just a quick note to say thanks for handling our settlement on Friday. So grateful it all went without a hitch – it wasn’t easy but we got there in the end!
One of the top settlement company in Perth. Mr. Sai Paladi is most experienced and a very helpful person. I have saved around $ 1000 thanks to Flat Rate Settlements. I will always come to you if I buy a house again. Thank you.
I would like to commend Bethany on her work over the course of the last two months. I know, at times, it must have been very difficult and frustrating, too, but she has shown admirable patience and is methodical in all things that she does. I would therefore not hesitate in having Flat Rate Settlements and Bethany act on my behalf when I purchase my future property.
The settlement on my home in Margaret River was as smooth as silk. Everything that was supposed to happen did so, on time. Sai Paladi kept me informed every step of the way, and I would have no hesitation in recommending FlatRate Settlements to all my friends and relatives.
Excellent – 200% !!
What did you like about our services? Costs. The most competitively priced settlement fees to be found in Perth.
Thank you for your helpful service and advice with a settlement that was much more involved than most.
We’ve just used Flat Rate Settlements for the first time, and I would definitely use them again. Great service !! Highly recommended.
We were very happy with James Flexman from Flat Rate Settlements. He performed the settlement efficiently with a friendly disposition and no fuss. Thanks James.
We received a flyer from Flat Rate Settlements in our letter box. Did a quick review check and decided to use them. They acting on our behalf for both our home we were selling and the one we purchased and it was extremely easy. James kept communications coming at every step of the way and if we had any queries we were given our answers in a very prompt manner. The service was so good we gave a flyer to our real estate agent in Serpentine in the hopes they would offer it to their clients in the future. Very happy, easy to work with, great staff and LOW COST !!!! What more would you want.
Great service and great value for money. Thanks for making settlement so easy!
Fantastic service from Sai and the team. Will definitely recommend to friends and family. 5star service and price.
We sold a unit in East Perth using Flat Rate Settlements and we were very pleased with the support, services and communication maintained throughout the process. We would be happy to use you again and willing to recommend your services to our friends.
Thank you Flatrate. We had a difficult and drawn out settlement, due to the buyers. You guys kept us informed and updated at every step. If our own agent couldn’t talk to us someone else always got back to us, and all issues were dealt with in a very prompt and professional manner. We would also like to thank our own agent Sai, as he was excellent, and made a messy settlement go as smoothly and pleasantly, as he could, given the situation. Thanks again.
Thank you for your assistance with the settlement of our property. Hopefully we can utilise the services of Flat Rate settlements again in the near future.
Sai Paladi represented me on both the sale and purchase of my properties. He was extremely efficient and kept me informed of every step along the way. Although there was a last minute hiccup with settlement, due to a lender error, Sai kept me calm and, in the end, settlement of both properties eventuated on the due date. Well done Sai!!! I would be happy to recommend Flat Rate Settlements to my family and friends.
Thank you for doing such a wonderful job on the settlement of my property. Which dragged on for close to 12 months. This is the second property you have settled for me. The professionalism and attention to detail of Cassandra Lee of Flat Rate Settlements was outstanding. An excellent job at a very reasonable flat rate fee. I would definitely recommend your service to others, and be in touch with future business.
We recently settled our house with flat rate settlements are can not speak more highly of their professional service. Rachael Coffey & Bethany Moller provided us with clear and efficient communication during a settlement which was far from straight forward. Their communication enabled our 1st settlement to be very enjoyable process and would recommend both professionals to anybody requiring a settlement in the future.
Very pleased with FRS’s handling of the entire settlement process. I was kept constantly informed as things progressed, everything was handled professionally and the price was very competitive. They kept on top of the situation and made sure everything ran smoothly on the settlement date.
I found Flat Rate Settlements on a web search and chose to use them because I liked their advertised approach: charge the same amount of money for the same amount of work. Customer reviews were good. Some were very good. Our settlement proceeded without any hitches. We paid the agreed flat rate and completed one unscheduled extra thing ourselves. This would have cost more had Flat Rate done it but Rachel Coffey at Flat Rate was very helpful in indicating what we needed to do. Our real estate agent cautioned against using Flat Rate. A friend has subsequently reported a similar experience with a different agent. I would not recommend any prospective client should be dissuaded from using Flat Rate by advice from a real estate agent. I would have no hesitation in using Flat Rate again.
We highly recommend Emily Lamberto we could not have wished for a better settlement agent. We were impressed with her professional and polite manner and her amazing patience with our many questions. Thank you so much Emily we wish you every success.
Very satisfied. Jessica was thorough, efficient and friendly. Thank you and I will be using this service again.
I highly recommend this company to anyone needing or settlement agent.Excellent service especially from James Flexman.Thank you so much for your help.
I was very lucky to find Flat Rate Settlements. Your service exceeded all my expectations. You kept me informed every step of the way and settlement went without a hitch. I will have no hesitation in using your firm if I ever sell another house. Thank you.
We were very happy with FlatRate’s service. They were efficient and kept us informed of progress at every stage of our settlement. We would recommend their services.
Very good service.
Cassandra thank you so much for doing such a wonderful job on the settlement of the property. Your professionalism and attention to detail was outstanding. I will definitely recommend you to others, and be in touch with future business.
Cassandra thanks for all your help with our settlements. Very happy with the service we received!
Very efficient conveyancing service. Good communication throughout the process. Cost is great. I will happily recommend you in the future.
This is the third time we’ve used FlatRate Settlements and once again were very happy with the service. Rachael Coffey and all the other staff we dealt with, either by phone or email were very helpful, knowledgeable, polite and friendly. Phone calls were either answered immediately in person (rare these days!) or returned in a very short period of time. We were kept informed of the progress of settlement at every stage, which was much appreciated. If I could could rate higher than 5 stars I would.
I don’t think you have seen the last of us as we shuffle our options facing retirement and a love of Italy.
The truth of the pudding – We have used Flat Rate three or four times in the last four years. Says it all. Thanks.
Dealing with the FlatRate team has been an excellent experience from start to finish. Very professional, prompt in communication and addressing queries and always approachable. satisfaction. Excellent rates for very professional service. I will use FlatRate again should I require settlement services in the future. Thank you for making the process so easy.
James, it was a real pleasure dealing with you and your team and you made the entire process feel seeminglessly.
Impressed with the service provided and will approach the company again in future.
Extremely happy with the service. Would highly recommend Flat Rate to anyone buying or selling a home.
Very impressed with the effort and communication by Sai and the very professional approach. Will highly recommend the services.
Very professional and efficient, excellent communication, I would recommend you highly, thanks Rachael.
Excellent job done once again. Very prompt professional service Sai.
James my wife and I would to thank you for achieving the settlement of our purchased property successfully and professionally. I look forward to dealing with you in the future. Thanks again.
James was very helpful, professional and prompt at all times. Everything went like clockwork even though there were a few late issues to deal with.
Flat rate settlements was recommended to us by Realmark Dunsborough and it was a smooth and pleasant experience especially dealing with Jessica Alton Kiong very professional and informative. Flat Rate settlements team made everything come together on time especially since it was a short settlement and at a great price. We will be recommending them to everyone we know. Great work thank you.
I engaged FRS to sell my home in Mar 2015. Their service was courteous, well organised and professional. I would definitely use FRS again and I’m happy to recommend Sai and the team to others looking for Settlement services.
Fast and easy to use service. I was kept informed at all times and knew what was going on.
Easy to talk too, straightforward instructions and all works completed within quoted cost. I would definitely use again.
Jessica Alton represented me and was absolutely brilliant. Jessica was so efficient, helpful and friendly. I would recommend Jessica and your company to anyone looking for similar settlement agency services. Thank you.
I have found Flat Rate Settlements to be very efficient. I will definitely recommend you to others and will be using your services again soon. Thank you.
We dealt with Sai during our settlement. He was exceptional, he kept us up to date immediately every step of the way. Not having used a settlement agent for over 34 years we were extremely grateful that everything went through so smoothly and stress free. The fact that there were no ” hidden charges” was a bonus. We would definitely recommend Flat Rate Settlements.
Excellent service. Could not be happier. Can highly recommend.
The second time we have used Flat Rate Settlements in 3 months (1st was the sale, this one purchase). Again another faultless settlement on FRS’s part. We will absolutely use FRS again on any future property purchases we make, and wouldn’t hesitate to recommend them to family and friends. The level of communication is fantastic without being overwhelming. Thanks Bethany and Sai!
What did you like about our services? The prompt and professional responses were nothing short of impressive. Could not fault any part of the process. Thank you!
Return of messages via email was usually prompt and documents were prepared on time.
We are a repeat customers and there is a reason we keep coming back. Their service is fantastic and they know their stuff. Thanks guys.
This is the second time we have used Flat Rate Settlements. Excellent service again from Rachael Coffey. Great communication and friendly professional service. All our phone calls either answered immediately or returned promptly. By far the best settlement agent we have ever used – and we’ve used quite a few!
Sai, our sincerest thanks for a seamless and stress free transaction. The communication level was the best we have experienced plus the fact that we being in the “elderly” category and a bit bewildered with the process you made us feel at ease.
Thank you, and we will certainly be advocating FlatRate Settlements.
Good job will pass you on to anybody who wants to buy or sell cheers.
I used Flat Rate for 2 settlements and found them to be excellent all the way through. Jessica was always keeping me up to date with what was happening with the settlements and I found her to be very professional and pleasant to deal with. I will definitely recommend to family/friends and will use again in the future.
This is the third time we’ve used Flat Rate Settlements and each time, their service has been exceptional. I thoroughly recommend them for your conveyancing needs. We’d use them again in a heartbeat. Thank you.
Just a short note to thank you and your colleagues for your efforts on our behalf in the settlement of our property. We loved that the communication was so prompt and at every stage we were kept so well informed. For the minor hiccup that occurred, (caused by the other parties) you provided sound advice and a workable speedy solution. The “flat rate” price was welcome and saved us a lot of money, your service and professionalism were outstanding, this also goes for your colleagues that we had contact with and please pass on our thanks to them as well. Once again thank you for your efforts on our behalf and we will have no hesitation recommending you and your firm to our family and friends.
We would like to thank Sai very much for all that he did to make our settlement go through smoothly. He kept us updated regularly and was always more than happy to answer any of our questions. We would definitely recommend Sai.
Awesome job done by your company.I will let all my friends know how professional and low cost your service is.Thank you.
I would not hesitate to recommend your business to my friends and contacts. I have taken the liberty to recommend Flat Rate settlements to For Sale By Owner who market property all over Australia. I rate you 5 star for your business model and implementation.
I use Flat Rate Settlements because their rates are very competitive and they are always courteous and professional. I am confident in their expertise. Bethany has been highly capable and efficient.
What did you like about our services? Simple with minimum complications or procedures.
Cassandra and Jessica did a great job and importantly kept me informed all the way through the process.
My experience with FlatRate Settlements was first class and at a low cost. Sai Paladi handled my settlement in a professional and efficient manner. I was impressed how he kept me in the loop with regular updates and forwarded any emails from the other parties to me promptly. As soon as settlement took place Sai rang with the good news. He also arranged for me to see two of his colleagues Michael Hodgkins and Rachael Coffey regarding a deceased estate matter and they provided me with the advice I was seeking in friendly and professional manner and at a competitive price. I would have no hesitation in using FlatRate Settlements and Sai Paladi again and would be happy to recommend the to my friends and associates.
I am very happy about the service I have received.
Sai was perfect in completing settlement for us, keeping us up to date at all times. Thank you Sai for a job well done!
Settling the sale of our property was smooth and hassle free. Sai kept us informed both with phone calls and emails on the progress, and even though our buyers, buyer caused a few hold ups, we were never out of the loop. Thank you to Sai and the team at Flat Rate Settlements, we would have no hesitation recommending you.
Sai thanks so much for everything, you’ve made this a very painless experience and we appreciate all your help.
Thank you for providing a very professional approach to the settlement of this property and I wish you every success in the future.
Hi Cassandra, we would like to thank you and Flat Rate Settlements for your great effort and efficient way you went about settling the properties for us and at such a reasonable fee. We will have no hesitation in recommending you to other prospective clients in the future.
Cassandra, just want to thank you for being a total professional with regards to our settlement, could not be happier with the service you provided. Thanks for all your help.
Cassandra thank you for your invariably efficient, courteous and prompt service. Never have we been so consistently and completely informed of the progress of a transaction.
Faultlessly efficient, fully informative at all stages of our transaction, invariably courteous and friendly. Flat rate meant flat rate; no surprise costs, or hidden and undefined extras. Thanks to Cassandra and the others who helped ensure a smooth transaction.
Sai Paladi was very helpful, patient and professional in dealing with our settlement.
We have referred a few friends to Flat Rate Settlements as we had a very positive experience with them during a complicated settlement. Our agent, Sai, was very efficient, courteous and helpful. We felt our settlements were handled professionally and with care. Thank you.
I have recently fantastic service from Flat Rate Settlements and very competitive price. I am very pleased to deal with Mr Sai Paladi. He kept me up to the minutes about the settlement process and provided all the information with simple and sincere manner. I would use their service again and highly recommend.
Thank you Flat Rate Conveyancing! Very reasonably priced. They kept me informed each step of the way. They did not mind me ringing and double checking all details were correct. Friendly staff and easy to contact. Our sale went through smoothly even though we were selling a house in WA from Qld.
There are a lot of good settlement agents in Perth and I have tried a lot of them. I thought I had reached a pinnacle in settlement agents until I tried Flat Rate Settlements. After my first settlement with them, I really understood what professional meant. The quality of the documents exchanged, the sequencing of correspondence, the comprehensive checks done with all relevant bodies, and the full disclosure of all documents handled by them. As if that was not enough, then include the very professional advice and guidance on settlements, and you have a not a settlement agent, but a settlement professional! All of this at a very competitive fee. Sai Paladi is an excellent example of the professionals in Flat Rate Settlements, and I can vouch for his attention to detail and professionalism, which is nothing short of par excellence! Well done team. As Arnie Schwarzenegger says…”I’ll be back!”.
Hi guys, I’d just like to thank your company, and especially Sai for the faultless process of settling our recent home sale. Sai was excellent and kept us informed with regular updates with regards to the sale. We are waiting to settle on the purchase of our new home in the new year, and we’re so glad that we have chosen your company for this settlement too. Thanks again and we will be certainly recommending you to friends and family in the future.
Flat Rate Settlements were recommended to us because of their competitive prices. The service went above and beyond, regardless of the rates. We had Sai Paladi our case and he was so thorough, called promptly and was always available to help and offer us guidance and support. We felt very comfortable (also being our first home) and looked after as clients. A fantastic company, with amazing staff. Highly recommended.
This company has been amazing Sai Paladi who was our agent was helpful, courteous, professional every step of the way, my husband being a FIFO worker only had a certain time to sign the paperwork for both the house we were buying and selling Sai fitted it in with us. We would defiantly refer this company to all our friends and customers as I have a business and deal with the general public all the time.
I really recommend their service. Very patient in explaining every detail about settlements, work very professionally. In the end, everything worked as planned and we are very happy. Peace of mind.
We just moved into our house thanks to Flat Rate Settlement. Cassandra did a great job, we were really happy with the services. Will recommend.
We recently used Flat Rate Settlements for both the purchase of a new property and sale of old property. Their rates are very competitive. They provided regular feedback on each step of the process and respond promptly to all questions. I would highly recommend Flat Rate settlement and will use them again in the future.
What did you like about our services? You always kept me updated at every step and gave great advice. Cassandra was perfect.
The service was very prompt and professional. I was particularly impressed by the constant feedback and updates all the way through till settlement. The services provided were set out clearly and very transparent and I knew where things were at, at all times. I was also impressed by the very reasonable rates charged. I would have no hesitation in recommending Flat Rate Settlements to my friends and clients.
Bethany we would like to thank you for your help in securing settlement of our new home. It is has been a very efficient process and would highly recommend your services to anyone looking for a professional conveyancer. Thank you very much.
What did you like about our services? Efficient and very pleasant professional staff. Kept us completely up to date with our settlement.
We have received outstanding service from Emily Lamberto. Her professional and prompt response at all times was outstanding and made purchasing our dream home so much easier. You are very lucky to have someone like her working for you.
Competitively priced service, concise and clear communications, personal support and service as required.
Just wanted to congratulate you on the settlement for the Bradley’s. I hope that we can work together again in the future.
Thank you Cassandra for all your efforts and keeping me informed and up to date with the progress of my settlement. Very professional service. Will definitely recommend Flat Rate Settlements.
Thank you, Rachael! Another well executed settlement! We do so enjoy, and more importantly, relax, know our settlement is in such capable hands and such an excellent system you have.
Very prompt and courteous service. Excellent knowledge of process and conveyed information in a timely and professional manner. Sai was fantastic to work with and I will recommend your services to family and friends.
What did you like about our services? Good service and reasonable price. I will choose your service in the future and also recommend it to my friends.
Very personable service. Easy to contact when there was a problem or issue.
What did you like about our services? Got the job done easy.
At every stage I was kept informed of progress and my last settlement was very complicated.Any requirements were followed up and the system allowed any staff member to answer any query. Excellent value you won’t get better and I have bought and sold over 20 properties in my lifetime.
My settlement managed by your business was without problems. I was kept informed at all times regarding the progress. The people conducting the settlement were well in formed and efficient and as a bonus, friendly and polite. I have used other settlement agents in the past however found Flat Rate settlements so much better. I will have no hesitation in using your services again and will also recommend you to others.
What did you like about out services? The price, efficiency of service, being fully informed, complete service and great staff.
The service at Flat Rate Settlements was courteous, efficient & professional. We sourced settlement agents on the net & so pleased we chose the right one. Excellent service & price & no hidden costs!
Highly recommend. Cassandra was very professional and nice to deal with.
Rachael was very professional, helpful, friendly and efficient. I would recommend to friends.
What did you like about our services? The price. With three property settlements your flat rate fees saved me lots. Thanks.
What did you like about our services? The price, efficiency of service, being fully informed and the great staff.
What did you like about our services? Efficient, good communication and excellent service.
Many thanks again for all your assistance with the sale and purchase process. You’ve been terrific! As a lawyer myself, I know how demanding clients can be at times – but you have handled both settlements with care, attention and professionalism. I look forward to having the opportunity to refer you to others.
Very affordable, transparent in terms of various costs and services, and a pleasure to deal with.
Flat Rate Settlements have managed 8 property settlements (both Sales and Purchases) for me and my Company during the past eight months. Several of the settlements involved non – arms length transactions which required experience and skill to negotiate through the Office of State Revenue.
Lucy and Emily shared the work between themselves and the work was carried out without a hitch.
I was extremely happy with the costs, the professionalism, and the level of communication throughout by Flat Rate Settlements, and would have no hesitation in using them again in the future and/or recommending them to my friends and business associates.
Thank you most sincerely for nurturing our settlements through the required processes. We appreciated the work that has gone into getting us to this stage. Congratulations on a job well done.
Thank you and your colleagues for your efforts on our behalf in the settlement of our property. We loved that the communication was so prompt and at every stage we were kept so well informed.
For the minor hiccup that occurred, (caused by the other parties) you provided sound advice and a workable speedy solution.
The “flat rate” price was welcome and saved us a lot of money, your service and professionalism were outstanding, this also goes for your colleagues that we had contact with.
Once again thank you for your efforts on our behalf and we will have no hesitation recommending you and your firm to our family and friends.
What did you like about our services? Fixed price, efficient, paperless, friendly and helpful.
The staff are very friendly and they are very responsive through emails.
Professional and customer focused. Always a pleasure to work with Sai Paladi.
There were many things that I liked about the service provided: Responsiveness, professionalism, clear communications and instructions, additional service options offered as necessary, and excellent pricing structure. I will definitely be recommending your service to anyone who is selling / buying a house. My husband and I were extremely impressed with the efficiency and effectiveness of the settlement agents. Thank you!
From the minute we engaged Flat Rate Settlements, we were put in contact with Cassandra. Cassandra was the most professional, knowledgeable and helpful person I have ever dealt with. The process was simple, the information provided to us was precise and punctual. I highly recommend the services of Cassandra and Flat Rate Settlements.
Great prices. Clear communication. Fulfilled everything exactly as we had hoped – efficiently, simply and clearly.
Quick and efficient service.
Thanks Lucy for managing this settlement, another fantastic job.
What did you like about our services? Price was well below anyone else. Communication was fantastic and we were kept informed at every stage Cannot speak highly enough of Cassandra Lee who handled the settlement. Everything happened on time. A fantastic company who we will not hesitate to use in the future.
We have sold several properties over the years and we have found your services to be just perfect, minimum interface and yet we were kept very well informed. It was also tremendous value for money.
Sai was very efficient, courteous and helpful. We felt our settlements were handled professionally. Thank you.
Efficient and hassle free.
I was promptly updated from the beginning until the house was settled. I was informed of important matters by phone and Rachel is easily reached by phone. Great service, no fuss. Got so much more than what I paid for, thank you FRS. Keep it up.
Good reasonable rate regardless of sale price.
Sai thank you for all your help with our sale and purchase. It was a pleasure doing business with you.
Good Service, helpful staff.
Very happy with all aspects of the services provided. There were clear lines of communication. Both Lucy and Jessica provided an excellent service. Well done!
Just perfect, everything was on time. Good communication and up to date information on every step. I would suggest you to all my friends.
Thanks so much for your attention and professionalism to this matter, I appreciate it.
Thanks for everything Cassandra, I found the whole process very smooth with your help and will certainly use Flat Rate Settlements in the future.
What did you like about our services? Always being informed of ongoing paperwork/information received from various authorities and the process towards settlement. Great communication.
Everything was done well. I received constant feedback and was happy with the service. Keep up the good work.
No complications, everything was on time, professional service and pleasant staff.
We were attracted to your service initially by the flat rate cost which was significantly lower than any other fees we were quoted by almost 50%. The other factor was that the company is backed by, or is a subsidiary of, a established legal firm and we were reassured by this. Finally, the various cost variations were clearly outlined in the company documentation so that we knew precisely what costs we would be paying for in all circumstances. The service and costs were exactly as promised in the online documentation.
I have used another settlement agent for the buying and/or selling of 3 properties over the past 7 years. Although happy with their service, I was drawn to Flat Rate due to the competitive rates. The level of service from Sai that followed exceeded my expectations. I found Sai to be very timely with excellent communication and have a friendly manner. I would highly recommend others to also use this service.
I have bought and sold a number of houses in my time and what I found with Flat Rate Settlements is that they were the most efficient settlement agent I have ever had. Always keeping me informed of all aspects of documentation to and from. I will definitely be using their services again should I need them and additionally I will recommend Flat Rate Settlements to anyone that is looking at settlement services.
Thanks for keeping me up to date Cassandra. Always a pleasure dealing with a professional.
What did you like about our services? You charge a fee based on the service and not the price of my property which is as it should be. I was kept informed by Rachael regularly during the process with copies of all documentation. This was important as it showed up an error with an overcharge by the estate agent on commission prior to settlement. Rachael did an excellent job and handled the shortened settlement date without any bother. I was very happy with what you did and would readily recommend Flat Rate Settlements. I saved myself $400 from an initial quote from somebody who had acted for me previously just by looking up the net and finding your site.
The flat rate charge was what made me decide to engage you. I was very impressed with the professional yet friendly services I received. I was always kept abreast of the developments the whole time. Lucy is great: always friendly and helpful and prompt in her replies. I have already mentioned to relatives and friends about you.
Great price, felt extra secure because you are lawyers. Lucy was prompt, friendly and efficient and really went the extra yards to look after my interests.
Ellise was very efficient and communicated with us on everything throughout the process.
Excellent professional service. Rachael Coffey was great. We are very happy we found Flat Rate Settlements.
I was efficiently dealt with especially since I was going overseas and was away for final settlement. They kept me informed of all communications.
We found Emily very approachable and she helped us immensely to make the transition smooth.
What did you like about our services? The fact that you constantly kept us informed about the various stages of our settlement. Also Emily’s prompt response to us if we had a query etc.
What did you like about our services? Your professionalism, your level of communications, and the “can do” attitude of your staff, and of course your prices!
Lucy you are so friendly and helpful. Thank you so much for the free advice. I am not so stressed anymore, and starting to relax. I will be happy when it’s all over.
Kept me up to date on everything. Made things as easy for me as possible. And the rate is the most cheapest I’ve seen and yet the quality and professionalism is impeccable.
Rachael was really great and had no dramas throughout our settlement process even though our finance was late.
What did you like about our services? You did exactly what you said you would do, professionally. No fuss, no unexpected surprises, no dramas – just simple faultless service – quietly delivered.
What did you like about our services? Professional attention to detail, in particular due to our need for a prompt settlement.
Extremely happy with the communication and email updates. I would (and have) happily recommend your service as it is by far been the best ever received from a settlement agency for both residential and commercial properties. Thanks to Emily for her assistance.
Thank you Cassandra Lee for looking after the settlement for the purchase of my new home. I was kept fully informed of everything from the moment I engaged Flatrate Settlements, I would highly recommend this lady to do your settlements.
What did you like about our services? Reasonable charge rates, constant feedback, timely responses, reliability, smooth workflow and organisation. I just wanted to commend and thank Jessica Alton for her friendly approach, promptness and great assistance to us throughout the settlement process of our new property in Floreat. Jessica consistently proved to be very reliable, and to have a good understanding of the business acumen, the fact that made me choose FlatRate and ask Jessica to once more assist me with selling my other property in Yokine.
Very professional. I will recommend you to my family and friends.
What did you like about our services? Responsive, communicative, good service.
Professional, prompt and kept us in the loop throughout the whole process. Rachael in particular was extremely efficient and nothing was too much trouble. Keep up the good work.
What did you like about our services? Everything: considering the amount of work Ellise had to do because the seller was a complete PITA, I am amazed that it was all done for the one flat fee. Everyone I spoke to or dealt with at Flatrate or Birman and Ride was brilliant and professional 10/10. I don’t know how one could improve on this service!
What did you like about our services? The friendly and professional manner in which all of your staff conducted themselves. Most of all I would like to thank Emily for all her reassurance she gave to me when I needed it.
I have bought and sold a number of homes in the past twenty years. Your organisation impressed me. No hiccups with excellent communication throughout the whole process. Flat rate Settlements pre-empted all of my queries and worked tirelessly to ensure that everything went to plan. I will utilize the services of Flat Rate Settlements again and will recommend them to anyone that needs a settlement agency. Congratulations. I am not easily impressed. This is the first settlement that I have experienced that actually happened when it was scheduled.
Thank you so much Rachael. We have been very impressed with the efficiency and professionalism of Flat Rate Settlements and look forward to working with you again when we get a contract on our other property.
What did you like about our services? Great communication, organisation and interaction. Also, great price.
Excellent! Could not fault. Have already recommended you!!!
What did you like about our services? Timely response from the settlement agent, very knowledgeable and always happy to help.
Emily provided a friendly and efficient service, we were kept informed every step of the way, we will definitely be using your services in the future.
Rachel Coffey was very efficient, friendly and professional. All parts of settlement were done on time. I also like the constant emails recording progress.
What did you like about our services? Informative and kind. Thank you so much. This is excellent service, no need for improvement.
Emily managed the process very efficiently. When faced with queries she also coped with any scenario and came back quickly to deal with the matter. As a former project manager it was nice to go through a very clear process and we appreciated being kept in the loop on all communications.
Thanks for everything Luke. Greatly appreciated your efforts.
Rachael was extremely efficient and kept us up to date with all correspondence regarding the settlements of both properties. She always contacted us by phone and followed up with an email if we were required to provide her with any paperwork. We will use the company again in future and hope to have Rachael as our agent. Thank you.
The settlement of my block of land went very smooth and hassle free. I liked how I was copied into all correspondence and the agent I dealt with was very helpful and pleasant.
What did you like about our services? There was appropriate communication with plenty of information provided, when required by e-mail or phone. Service was polite and efficient and settlement was a smooth process, provided at a very competitive price.
Prompt, reliable, simple and all correspondence was always sent on for my records. I was very happy with service and ease in which my settlement was processed. Would definitely recommend Flat Rate Settlements to Family and Friends
What did you like about our services? Efficient and friendly
Kept us up to date with emails and Sai did an excellent job of coordinating the whole process.
Great service. Always got back to us in a timely manner.
Friendly service, no problems encountered.
What did you like about our services? Efficient service and flat fee.
What did you like about our services? Very efficient & kept in loop at all times. Many thanks to Jessica.
What did you like about our services? Efficient service. Kept informed and up to date correspondence.
What did you like about our services? The efficiency and friendliness of your staff.
Luke, we wanted to thank you for your work with our settlement. We appreciated being kept informed of all progress along the way and were very happy that everything went smoothly on the date of settlement. Thanks again.
Professional service, no hiccups, nice helpful staff, a special thanks to Ms Rachael Coffey for her diligent effort.
Sai was always polite and professional I was very pleased with the service given at all times.
Fair flat rate. Excellent service. I’ve used flat rate settlements for three settlements in the last 12 months and received good service each time for both property sales and a purchase. Keep up the good work.
What did you like about our services? Settlement went smoothly – good indication that it was managed properly. Rate of pay very good. Will definitely use you again and recommend you to others.
What did you like about our services? You stated how much it would cost – and it did. I was kept informed along the way about progress. It all happened very smoothly in a friendly and courteous way. Thank you Ellise.
What did you like about our services? The communication and the overall experience of having everything done for me. I was surprised how easy it all went through and the way it was conducted, very very expertly done. Just fantastic with no stress or worry on my behalf.
Thank you Cassandra for your good service.
We were very happy with the service given and the support we received during the sale of our property and the purchase of another. Receiving a copy of all the correspondence enabled us to follow what was happening. Thanks once again Cassandra for a very efficient service.
Bethany, thanks very much for once again conducting a very competent settlement for me.
I am currently using Flatrate Settlements to sell my property and buy a new one. I have to say straight of the mark that Ellise O’Sullivan has been fantastic. She has made our current bad experience with the whole selling and buying process much better than I think I would be without her help. Of the variety of different people involved in this sale, she seems to be the only one that knows what is going (by a long shot), is on top of her responsibilities and has our best interests at heart. I’d like to thank Ellise for all of the help and support she has provided, she is an asset to your business. We couldn’t be happier and will definitely refer her to family and friends.
What did you like about our services? Clear, regular communication and clear fee structure. Sai Paladi did an excellent job. I would definitely use your services again in the future.
Rachael Coffey kept us well informed and was always willing to take our calls and provide clear, calm and accurate advice on the process of settlement of the two properties. She was both very professional and friendly. Give her a massive pay rise and promotion!
What did you like about our services? How efficiently and cordially I was looked after by Luke Collcott, he showed that he is capable and efficient in dealing with me as a client.
What did you like about our services? Excellent quick service for my mother in law.
Excellent service. I particularly liked the clear communication at every stage. The staff were extremely helpful even when there were a few ‘hiccups’. I would have no hesitation in using the service again and will certainly recommend to others.
What did you like about our services? The quality of your staff and the obvious quality systems.
Cheryl always kept me informed on all matters and was very efficient. The settlement went smoothly with minimal delays.
What did you like about our services? Price, clarity, legal backup for conveyancing services.
The officer handling my settlement for both the buying and selling was courteous, efficient and readily available to answer any queries I had. The assistance provided by a senior member of the firm in overcoming a hitch in proceedings (not the fault of Flat Rate) was appreciated.
Great Price – (fixed price)
Awesome Service (thanks Rachael Coffey)
Will use you again when we find a home to purchase !!
Luke, Thank you for all you have done for me. I truly appreciate that and I look forward to do business with you again in the future.
Friendly and efficient prompt service. Happy to answer any questions. Would recommend your company.
What did you like about our services? The constant feedback on how the Settlement was progressing. The very reasonable fees.
What did you like about our services? The flat rate fee enabled us to budget our move. We also valued the information pack that you provided. It was good value, and an efficient service.
Thank you Sai for all your attentions on our behalf. We are very happy with your service and shall not hesitate to recommend you to our friends and family.
What did you like about our services? Easy clear communication, we were always kept up to date with any correspondence relative to the property settlement. The cost was also very competitive.
Prompt, efficient , courteous, cost effective.
What did you like about our services? Very professional and courteous; lovely people to deal with. Kept us up to date and fully informed on all stages of the settlement.
What did you like about our services? Correspondence and feedback was excellent as was the professionalism of your staff. Could not of wished for a better agent in Cassandra.
What did you like about our services? I thought your services were fast and very efficient.
What did you like about our services? Pleasant, efficient and professional service, very satisfied overall.
Emily thanks so much for all the hard work you did for us in settling the three properties. We would not hesitate to recommend you to anyone we know looking for a settlement agent and we would definitely use you again in the future.
Hi Cassandra thank you so much for your excellent service throughout. Will touch base for passing on future settlements.
What did you like about our services? The price, and the very helpful people we dealt with.
Cassandra thank you for your professionalism in this matter, it is pleasure dealing with you.
What did you like about our services? Everything. The price. The way we were kept informed. Rachel was very obliging. We may be purchasing a property soon so will definitely use your services again and would recommend Flat Rate Settlements to others.
We would like to say thankyou to both Rachael COFFEY and Ellise O’SULLIVAN for an excellent job. The communication was excellent whether it be by email or telephone and we knew exactly where we stood with our settlement and all issues were dealt with in a timely manner. Both ladies had a great attitude with their job and were always happy and pleasurable to speak to on the phone. I would recommend these two girls to anyone wishing to sell their house.
We were very happy with your services.
A massive thank you to Lucy and Emily for the settlement of our home. You made everything very easy and offered a great service in a professional and friendly manner. I will be recommending your services to others. Thanks again!
It was a very easy and fuss free experience. The staff were friendly, knowledgeable and always available to discuss any issues arising. Particular mention should be made of Sai Paladi, who has exceptional customer service skills and he was a pleasure to work with in this transaction. I look forward to my next engagement with Flat Rate Settlements. For someone who has had multiple experiences with a diversified settlement agent group, I can clearly say that Flat Rate Settlements was the most professional one I have ever dealt with.
What did you like about our services? Keeping me informed every step of the way.
What did you like about our services? I enjoyed the complete transparency of the whole transaction and the way you always kept us in the loop, well done.
Rachael Coffey was very efficient and kept us informed the whole time. Excellent service & a fair price thankyou.
Ellise O’Sullivan was very prompt and efficient when replying to queries.
Thank you Bethany for your outstanding service and keeping us informed of progress.
Lucy, Thank you very much for your efforts with the settlement of our property and business. Both John & I are very satisfied with your service!
Prompt, great service and cost effective. Thanks Bethany!
What did you like about our services? Being kept informed via email, and copies of all correspondence and documents. Also liked not having to do anything. It seemed to just happen. I am sure someone did some work, but I know I didn’t have to do any. I found your flyer at the new property. The real estate company suggested a settlement agent, but I liked the reception I got when I called your office. I spoke to Rachael Coffey. Rachael was professional and helpful with all my questions.
We liked the prompt way things were dealt with by Cassandra. She was happy to speak with us if we had questions and emails were always there when any business was conducted. We would recommend FLAT RATE SETTLEMENTS to anyone, and have already done so. Thank you for conducting our business, both selling and buying, so smoothly.
What did you like about our services? Very reasonable settlement fee, the paperless process (use of email to send/receive documents resulting in fast document turn-around) and the ease and hassle free process I experienced in formalising the sale of my property.
What did you like about our services? The efficiency in communication via emails is just fantastic. Just impressed with the service and rapport with friendly staff. Am now looking to purchase another property and WILL definitely use your services.
Emily, can I just say thank you very much for the ease at which all this has happened, great professional service.
What did you like about our services? Timeliness in communication, professionalism and price.
We were extremely impressed with the way our settlement was handled. Sai Paladi was our contact person and we have nothing but praise for his manner and professional approach. Nothing was too much trouble. And of course very impressed with the discount price compared with other settlement agencies. Would definitely use your services again and recommend to others.
Excellent, efficient service. Thank you Cassandra for a pleasant experience keeping my mind at ease on the legal side of the transaction through the most stressful time in my life. Will definitely choose flat rate settlements time & time again, and would highly recommend your service!
Efficient and cost effective and Emily always kept me up to date with information.
Thanks again for all your help, I would definitely use your services again and refer you on!
I found Sai Paladi to be a bright young man who is a credit to your organisation. He made the whole process easy.
Well-handled and got the job done, I found the price very reasonable compared to some others.
Ellise O’Sullivan was very efficient, friendly and delightful to deal with. I would recommend her to anyone wishing to use this service.
What did you like about our services? Efficiency, documentation of all correspondence sent by e-mail so I knew exactly what was going on, friendly, professional staff, fair pricing of services, no nonsense! Very pleased, would use again and recommend to others. Thanks Emily.
Everything went perfectly thanks to Emily!
Fantastic service, highly recommended as they keep you informed on every aspect of settlement – and their costs are SO MUCH cheaper than other settlement agencies. Emily was a delight to work with. Thank you so much to Flat Rate Settlements. I will certainly use you again when my new place is ready.
We were well informed about the progress of our house settlement and Rachael was always there to answer our queries. She was prompt and very pleasant to talk to. Most of all your fees are very reasonable. Thank you.
What did you like about our services? Prompt, contactable and accountable. I would happily recommend your team.
What did you like about our services? Communication via email kept me in the loop with what was going on. Job well done.
What did you like about our services? Everything. All I can say is Emily was amazing and patient with me, always polite and an absolute pleasure to deal with. Her alone will ensure I use your company in the future if need be and to recommend you to others. Thank you so much for all your work. Especially over Xmas New Years periods.
What did you like about our services? No hassle. Speedy and efficient. A pleasure to have a specific person looking after your affairs. Informed all the way. Thank you once again for your service.
What did you like about our services? Very professional especially Ms Rachael Coffey who was looking after our affairs, she is highly efficient and very pleasant to deal with. Great work Rachael.
What did you like about our services? The fixed price, and automated correspondence service (I was aware when and what documents you were receiving without having to call). If there was an issue Bethany gave me a call promptly confirming the resolution. It was not an issue to catch up face to face for document singing and handover. Keep up the good work.
Very good and efficient service. Friendly, polite and helpful staff.
Courteous, prompt and efficient.
Rachael Coffey was excellent. Settlement flat fee was good.
What did you like about our services? 100 percent efficiency and the reasonableness of the fees charged. Many thanks for your excellent service.
Dear Emily, thank you for all of your assistance in the settlement on our property. I found your firm’s service prompt and professional and the level of communication refreshingly good. I will certainly recommend your firm should the occasion arise in the future.
Bethany thank you very much for the settlement of our property. It was a smooth process and you really did a wonderful job. Thanks once again.
Ellise O’Sullivan was efficient and attentive to the settlement of my property, I would have no hesitation in recommending her to others. A very straight forward and hassle free service – thank you!
Very good communication, I was well informed at all times. Staff are always polite and helpful.
I am more than happy with your service it was cost affective and very courteous and professional.
What did you like about our services? We were kept informed with copies of emails being sent from flat rate settlements and we were able to telephone them with any queries which were answered very quickly. I would highly recommend you to anyone selling or purchasing a house. No improvements necessary.
Prompt, efficient, obliging, excellent value for money. Thanks for the high quality job done by efficient and friendly staff. Michael, thanks so much for your help in bringing the process to a speedy end. I really appreciated your help. Lucy and Gabriele were also very helpful and understanding in their interactions with me and also the “Seniors” at the signing. It all went without a moment of grief.
Sensible prices. Excellent service
Hi Gabriele, I am so impressed with every dealing I have ever had with Birman & Ride and this morning has been no exception! Extraordinary efficiency and wonderful service. Many many thanks.
Very good communication. At all times I felt up to date and informed. All staff were polite, helpful and attentive.
Professional and prompt replies.
Timely, informative and responsive to our queries. Regular email correspondence and updates useful and reassuring in providing settlement services.
The settlement was dealt with very efficiently and clearly. Thank you.
Efficient, professional and well priced.
[What did you like about our service?] The flat rate cost, the fact that it is a legal firm and no ‘hidden’ disbursement fees. Bethany was very efficient.
Bethany and the team were efficient, professional and thorough. Extremely easy to deal with and hassle free for us as we were moving and relocating to a new town at the same time.
Gabriele your services were straight forward and trouble free. See you next time.
Fixed price. [A]lways get you quickly by phone.
Efficient, thorough and cost effective.
Your communication with us as sellers and our agent was excellent. Overall we found the whole process was well managed and very efficient. We are recommending you to others as is our agent. We will be using your company again in the near future as we dispose of more of our properties.
Very professional and informative! Excellent service at a competitive price. I also like the way you kept me informed via email with what was going on with the settlement agent representing the buyers as it allowed me to track their progress.
All correspondence forwarded to me. Yanqi [was] very polite, informative and returns calls when not on a day off.
Consistent communication [with] updates of changes to file.
Excellent communication! Stress free process. Will recommend.
Kept updated at all times. [Cheryl] Sun provided an excellent service and my husband and I will have no hesitation in referring Birman & Ride to colleagues and friends.
Flat price, efficient service, answered emails.
Efficient and friendly, helpful clarifications and sensible advice provided. Prompt responses to messages. Would use the services of your company again, and would recommend your company to others.
Fair price for settlement services. We also found that communication regarding settlement was good. Service was always friendly, many thanks.
I just wanted to thank [Ellise] again for providing such good service to us.
[What did you like about our service?] Being kept in the loop with all correspondence.
Ellise O’Sullivan was very friendly, helpful, and also very efficient at handling her job and making us feel at ease with the whole process. We visited your office several times and parking was no problem on Hay Street. Other staff who we met were also very courteous and helpful.
Prompt and efficient services.
Your services and the flat rate were excellent. I hope to use you again and will recommend your services to friends. Firstly, the “Flat Rate” was reasonable, and secondly the service was efficient and I was informed and updated constantly during the whole process. I would highly recommend the services of Birman & Ride and will use their services again.
It was a very good service. Very professional and efficient. You always kept me up to date with the developments. Thus making it easy and simple. I would like to thank Graham, Bethany, Gabriel, Lucy and all the legal team that help us through the settlement. I would not hesitate to recommend you to anybody. Thank you.
Friendly, efficient, prompt.
Graham dealt with our house settlement and we found him polite courteous and professional.
Fast, efficient and switched on! A great service that is reasonably priced.
Shared information by email which was very much appreciated, thank you for your services.
Settlement services were very professionally handled by Rachael Coffey. She was attentive to any queries and very pleasant to communicate with.
Prompt up to the minute unambiguous communication. No nasty surprises. Prompt attention to all of my enquiries and to actions that needed completion. I am extremely happy with the service! Thank you.
Very efficient and friendly contact with Rachael Coffey. She is very knowledgeable with settlement issues. Both our transactions were concluded with the minimum of fuss. The fees charged are what we would call fair and reasonable. We would definitely use your services again and will recommend you to our family and friends. Thank you again Rachael.
We were very impressed by the quality of the service that we received from Birman & Ride. Rachael Coffey was excellent; always approachable, efficient, friendly and super organised. Our settlement went through without any issues and I am sure that this was due to Rachael’s professional approach to all aspects of the settlement process. We would recommend Birman and Ride to anyone looking for a settlement service. Thank you Rachael.
Fast, efficient and professional – even our real estate agent was impressed! I have recommended your service to my friends and family. Thank you so much for all your help and assistance in handling our settlement.
A good price, helpful service and completed everything so I did not have to worry.
Very good customer service and feedback thank you.
Rachael you are number 1 to work with, I will contact and recommend you to other friends.
Very professional and easy to contact. Kept me informed all the way through the settlement process. Great price and no surprises with billing.
Friendly, and very professional. Keep up the good work.
Good feedback, kept up to date and pleasant to deal with. Thanks all went very smoothly.
We just wanted to thank you for your services, and for making the settlement process smooth and hassle-free. Everyone was clear, concise and very easy to deal with. Email communication was very effective in requesting the required information and keeping us informed. Your services are excellent!
Friendly, responsive, supportive, and kept promises. Love the reassurance of knowing you have a clear process you do follow, backed up with flexibility and responsiveness to our queries.
There was always someone to help you and there were no hitches on your behalf. You sorted out the other parties problems quickly. The price is reasonable we only wish you were in NSW.
Efficient services. Being copied in on correspondence by email was very effective
I was kept up to date with events as they unfolded. All phone calls were returned if I had to leave a message. Graham Spencer acted professionally at all times and took time to explain if I was unsure of a particular matter. The service was value for money.
Great communication throughout the settlement. Very professional personnel and approachable. We highly recommend your settlement agency to our friends and family. Our settlement went very smoothly thanks to your knowledgeable service providers.
Cheryl Sun was very efficient and easy to deal with. She kept me up to date with what was happening all along the way. Congratulations on your excellent service.
[What did you like about our service?]
Everything. A remarkable job done with the least fuss. Thanks for a great experience.
I liked everything about the service provided. I was very impressed with Yanqi Qiu who handled our settlement very efficiently. Her follow up was exceptional and she was a pleasure to deal with. My daughter recommended me to Birman & Ride as they also handled the settlement on the sale of her property. I was very impressed [with] the way I was kept in the loop regularly of any developments.
[What did you like about our service?]
Everything. Keeping us informed every step of the way, very professional attitude and a very reasonable fee. Really have nothing to add. Yanqi was extremely helpful, always professional and courteous. [I] would recommend you to everyone who requires legal services of any description.
I found all the staff to be polite, helpful and courteous at all times. Everything went to plan and I am very happy with the service you provide. “If it ain’t broke… don’t fix it”
Fast and very efficient. Also very easy to understand instructions. Thank you very much [Yanqi] and Lucy.
Communication on all matters was excellent. Friendly staff members via phone and in the office. Set price was great and affordable.
[What did you like about our service?]
The constant communication & professionalism from the person I was dealing with, Gabriele.
Very easy to follow set up, kept in touch regarding every matter, was not out of the loop at any stage. Very clear and concise instructions.
Efficient & detailed information; courteous; smooth transaction with good email & call return communicative skills