Recently, we were very fortunate to be able to use Flat Rate Settlements to complete the settlement process for the sale of our house and the purchase of a new apartment. The whole process, facilitated by Mandy Truong, was conducted in a professional, helpful and extremely courteous manner. Mandy took great pains to keep us fully informed at all times. Requests for extra information or clarification of particular issues were handled promptly and efficiently and she also made every effort to clearly explain what was required of us as her clients. On the occasions that I needed to phone Mandy, she was extremely accommodating and helpful and generous with her time. During the extended settlement period Mandy provided a number of interim reports that flagged the way in which progress was taking place. These reports were clearly set out and enabled us to be fully aware of the financials involved. As a result, the final settlement statement statement was easy to understand and interpret. All in all, we were extremely satisfied with way in which our settlement procedure was handled, due largely to the competent and pleasant way that Mandy looked after us. I would have no hesitation in providing my unequivocal recommendation of Flat Rate Settlements to any person seeking the services of a professional, efficient and supportive settlement agency.